FAQs & Product Terms

ZFORB is a premium international travel and hospitality platform headquartered in Dubai: hotels worldwide at one clear price, with travel products built around the stay, including our one-of-a-kind holiday Membership. Member hotel rates span properties in 190+ countries & territories, alongside StayPass, Horizons, curated tour packages and reward points.

ZFORB members book through the global travel trade, at rates not publicly listed. On top of that, we offer membership programs, StayPass, Horizons enrolment programs, and a unified reward system — all under one roof.

No. Anyone can search and book hotels on ZFORB — no membership, no subscription, no minimum spend. Membership, StayPass, and Horizons are optional products that unlock additional savings and benefits.

Yes. ZFORB serves customers globally. Our hotel inventory spans 190+ countries & territories. Indian customers transact with ZFORB International Private Limited. All international customers transact with ZFORB International FZCO (Dubai, UAE). Currency, pricing, and applicable taxes adjust automatically.

For an existing booking, sign in to your account to track and manage it any time, and ask Atlas, our travel AI, for an instant answer, any hour. Need a person? Write to us at concierge@zforb.com or on WhatsApp from zforb.com/concierge — we reply in writing within 48–72 hours, on the channel you choose.

ZFORB International FZCO is headquartered in Dubai, United Arab Emirates. Our India operations run through ZFORB International Private Limited.

Search for hotels on the ZFORB app or website, compare rates and properties, and book instantly. ZFORB members book through the global travel trade, at rates not publicly listed.

ZFORB members book through the global travel trade, at rates not publicly listed. Members receive additional benefits and reward points on eligible stays on top.

Every hotel price on ZFORB is shown all-in, from the first price you see. Where a convenience fee applies, it is already inside that price and appears as its own line before you pay. The convenience fee is non-refundable; on a free cancellation the room price is refunded in full.

Modification and cancellation policies depend on the specific rate and property. Free cancellation, partial refund, and non-refundable options are clearly displayed before you confirm your booking. Cancelling before the free-cancellation deadline refunds the room price in full; any convenience fee shown at booking is not refunded, and reward points used on a booking you cancel are not returned. Hotel bookings: Approved hotel refunds to your original payment method are expected to reflect within 14 working days. Where ZFORB stay credit is offered, you may choose it instead, added to your account immediately. See Sections 4A and 4B of our Payment & Refund Policy for details.

ZFORB stay credit is a way to receive a hotel refund instantly: it is added to your ZFORB account the moment you choose it, and you can use it on hotels worldwide on ZFORB. Where it is offered, it appears beside your original payment method before you choose, with the exact amount and its validity. Stay credit is for hotel bookings only, cannot be withdrawn or exchanged for cash, and is final once chosen: it will not afterwards be refunded to your original payment method. Its validity is shown in your account. See Sections 4A and 4B of our Payment & Refund Policy.

ZFORB offers 2,000+ curated tour packages across 350+ destinations worldwide. Packages range from luxury city breaks to multi-country expeditions, with options for solo travellers, couples, families, and corporate groups.

Yes. Our Trip Builder tool allows you to customise itineraries, and Atlas can shape a bespoke package around your preferences. Custom packages are subject to separate pricing and terms.

Package inclusions vary but typically cover accommodation, transfers, guided experiences, and select meals. Full inclusions are detailed on each package page. Flights are generally not included unless explicitly stated.

ZFORB offers five membership tiers: SELECT, GLOBALIST, SIGNATURE, ELITE, and APEX (available online; Apex Sovereign by invitation). Every membership year includes your chosen number of hotel nights, reserved for you for your full tenure — book them at member-rate properties worldwide. Each membership also brings member-only rates and reward points on eligible bookings. Your exact allocation is shown in your account. See /account/membership or /membership/terms for full details.

Your membership allocates a set number of hotel nights per year at premium properties, drawn from available inventory. These are real nights at real hotels — not vouchers. Nights redeem on a strict 1:1 basis — one night of hotel stay consumes one night from your allocation. Nights cannot be merged, split, transferred between members, or converted into other ZFORB products. You can split your annual nights across multiple trips.

Like annual hotel and dining credits with leading global premium brands, your Annual Entitlement is designed to reset each Membership year — this keeps your benefits fresh and avoids the complexity of pooled-year tracking. As a goodwill gesture, ZFORB may at its sole discretion convert unused nights at year-end into ZFORB Points at our then-prevailing conversion rate, giving you continued value even if a year was unusually busy for travel. Your specific entitlement and the current conversion rate are shown in your ZFORB account and at zforb.com/rewards/conversion.

Yes. You can hold several Memberships, in any mix of tiers, and each one is a separate contract with its own membership number, named applicants, nights, payment schedule and Annual Service Fee. Benefits never pool across Memberships, and a payment due on one Membership never holds another. You can buy another Membership — paid in full or in instalments — whatever the payment status of the others, or upgrade an existing one: your tenure is preserved and the cost is pro-rated. Co-applicants remain locked to their own Membership and are never pooled across Memberships.

You can add one Co-Applicant at enrolment or later, from your account or by writing to concierge@zforb.com. Once added, your Co-Applicant stays linked to your Membership for its full tenure and cannot be changed; the only exception is the death of the registered Co-Applicant. A change of Main Applicant needs our prior written approval and supporting documents, and a processing fee may apply. See Clause 10 of the Membership Terms & Conditions.

Memberships are available in 3-year, 5-year, and 10-year tenures. Longer tenures offer better overall value, carrying a lower effective per-year price. The total price for your selected tier and tenure is shown on the checkout screen and frozen into your enrolment snapshot at the time of purchase. See /membership/terms for full details.

Yes. ZFORB offers 0% interest, equal-instalment plans on Membership purchases only (not on StayPass, Horizons, or standalone hotel bookings). Maximum instalment duration is capped by your membership tenure — 3-year plans up to 6 months, 5-year plans up to 24 months, 10-year plans up to 36 months. Every plan carries a minimum down payment set by your tenure, shown on the checkout screen; you may choose to pay more, and the remaining balance divides equally across your selected instalments. Each instalment is collected on its scheduled due date, only with your authorisation. You pay it with Pay Now, or, if you have turned on Auto-Pay, it is collected under the mandate you approved, which you can pause or cancel at any time. Terms such as 'flat interest' or 'no-cost EMI' are not used because these are genuine 0% equal instalments.

An Annual Service Fee is payable for each Membership year from the second year, for the full term of the Membership, whether or not benefits are used. ZFORB sets the fee for each year and notifies the amount at least 60 days before the anniversary; it reflects inflation, maintenance, operating costs, supplier rates and market conditions. In any single year the fee will not rise by more than 15% over the previous year's fee. The first Annual Service Fee amount is stated at purchase.

You may cancel a Membership within 7 days of the purchase date, until 23:59 on the seventh calendar day in your local time, provided no Membership benefit has been used. Where the law of the country you live in gives you a longer period to cancel a contract made at a distance, that longer period applies; for customers in the United Kingdom and the European Union or European Economic Area it is 14 days. The refund equals the amount received toward your Membership entitlement less a fixed cancellation charge; the Membership service fee, the GST on it and the payment gateway charge are also retained. The fixed cancellation charge is ₹5,000 for a Membership priced in Indian rupees, AED 500 for one priced in UAE dirhams and USD 100 for one priced in US dollars; it includes GST and never exceeds 10% of the Membership price, and for a Membership paid in instalments the cap is measured against the Membership price, not the down payment. A Membership counts as used once any booking has been made with it, any night consumed, any reward points spent or any Membership offer or privilege claimed; promotional points credited automatically at activation are withdrawn on cancellation and do not count as use. Once used, the cooling-off cancellation is no longer available. After that, cancellation follows Clause 8 of the Membership Terms & Conditions. Cancelling stops future annual fees; your current paid Membership year stays active and is non-refundable.

Each due type has a grace period after the scheduled due date — instalments 7 days, Annual Service Fee 30 days, add-ons 7 days (these may vary by tier). Every Membership is a separate contract: if an amount remains unpaid past its grace period, only the Membership that owes it is placed on hold — new bookings with that Membership, and its renewal or upgrade, wait until the overdue amount is cleared. Your other Memberships, your other ZFORB products and new purchases, paid in full or in instalments, stay open, and standalone cash bookings (such as a hotel-only booking) are never blocked. Any previously-confirmed future booking continues as scheduled and is never auto-cancelled. You can clear the overdue amount from your portal at any time.

If an instalment stays unpaid more than 7 days past its due date, a late fee applies for each month of default at the rates in the Schedule of Charges (shown in your member portal, always inclusive of applicable taxes, in your plan currency). If an Annual Service Fee remains unpaid 30 days after its due date, the Membership is suspended: no bookings, renewals or upgrades can be made with it until every outstanding fee and late fee is paid. Fees continue to fall due on each anniversary during the term. A late fee of 0.1% per day of the unpaid fee applies after the 30-day grace, capped at 20% of that year's fee. Entitlements of a Membership year that passed while suspended lapse and are not restored. Amounts already paid are not refunded on suspension. A suspended Membership is not forfeited for an unpaid Annual Service Fee alone; forfeiture applies only to unpaid instalments of the Membership price. If instalments remain in continuous default for six months, the Membership is liable to forfeiture after written final notices 30, 15 and 7 days ahead; a forfeited Membership can be reinstated at ZFORB's discretion within 90 days by clearing all dues — no extra reinstatement fee. A payment is collected only with your authorisation: when you tap Pay, or, where you have turned on Auto-Pay, under the mandate you approved, which you can pause or cancel at any time.

Yes. A Membership may be upgraded to a higher tier at the tier's selling price current on the upgrade date, less a credit for the remaining value of the existing Membership calculated under our upgrade formula. The original start date and anniversary are kept; from the next anniversary the Annual Service Fee of the upgraded tier applies. Any Annual Service Fee already due remains payable. The upgrade amount may be paid in full or, where offered, in equal interest-free instalments. No upgrade-processing fee applies. Downgrades are not available.

When you upgrade mid-year, your current-year entitlement is aligned to your new plan for the remainder of the Membership year — the exact entitlement is shown to you before you confirm the upgrade, and appears in your account immediately after. Nights do not carry forward across Membership years: allocations reset at each anniversary, and ZFORB may, at its sole discretion, convert unused nights into ZFORB Points as a goodwill gesture.

Your existing instalment schedule is cancelled at the moment of upgrade. You will not be billed for any remaining instalments on the prior plan. A new schedule is generated for the upgrade amount — the new plan's price minus your pro-rata credit — and begins from the upgrade date. If you would prefer to remain on your current plan and complete your existing instalments first, you may defer the upgrade until then.

You may hold Membership, StayPass, and Horizons at the same time, and they complement each other — but each product's benefits are strictly siloed. Membership nights cannot subsidise a StayPass booking; StayPass credits cannot subsidise a membership booking; Horizons entitlements cannot subsidise either. Benefit pools never merge across products.

No. When you redeem a Membership, StayPass, or Horizons entitlement, the member rate you receive is final and cannot be further discounted with coupons, promo codes, loyalty points, first-booking offers, or referral credits. When you pay cash retail (outside your entitlement), you may apply exactly one promotional offer — either a coupon, points, a first-booking discount, a referral credit, or a seasonal offer. Points and coupons can never be stacked on the same booking.

APEX is our royal tier — ultra-luxury and private estates with ultimate booking freedom. APEX is available online, in full or in instalments, at zforb.com/membership/apex; Apex Sovereign is extended by invitation. See /membership/terms for full details.

StayPass is a prepaid hotel night product. Purchase a plan (LITE, CLASSIC, or PLUS), receive night credits instantly, and use them at participating stays in our network. One payment covers your whole pass. Your pass runs for its validity period, and you start your next StayPass whenever you choose. For all StayPass FAQs, visit zforb.com/staypass/faq.

Membership is a multi-year commitment: every membership year includes your chosen number of hotel nights, reserved for you for your full tenure, plus member rates, reward points on eligible bookings, and exclusive benefits. StayPass is a one-time prepaid purchase with a defined validity period (2–9 months) and night credits for participating stays within the pass's included value — ideal for travellers who want member rates without a long-term commitment.

Yes. Credits must be used within the validity period: LITE (2 months), CLASSIC (6 months), PLUS (9 months). Unused credits expire and are not refundable, extendable, or transferable.

Yes. You may hold a Membership and a StayPass (and a Horizons enrolment) at the same time. The two products complement each other, but each one's benefits are strictly siloed — StayPass credits cannot subsidise a Membership booking, and Membership nights cannot subsidise a StayPass booking. Your StayPass and Membership each maintain their own pool of credits or nights, and those pools do not merge, transfer, or convert across products.

Horizons is ZFORB's single-door enrolment programme: one fixed, one-time, tax-inclusive fee credits an instant ZFORB Points grant, unlocks 12 months of member rates on hotels, starts your Earned Holiday qualification track. In India, your enrolment brings 1,000 ZFORB Points plus 1,000 bonus points, credited the moment your payment confirms.

StayPass gives you flexible hotel night credits. Membership includes your chosen number of hotel nights every membership year, reserved for you for your full tenure. Horizons is the entry door — one small fee for instant points, 12 months of member rates, and the Earned Holiday track. They serve different purposes and can complement each other. In India, your enrolment brings 1,000 ZFORB Points plus 1,000 bonus points, credited the moment your payment confirms.

One door, one fee — a single one-time, tax-inclusive enrolment fee, shown in your currency at /horizons. One fee, paid once. You choose if and when to enrol again. Full terms at /horizons/terms.

Yes. You earn reward points on the cash-paid portion of eligible hotel and tour bookings once your stay or tour is completed, and every point lands in your single ZFORB Points balance.

You earn reward points on the cash-paid portion of eligible hotel and tour bookings, credited automatically once your stay or tour is completed. Points are not earned on Membership, StayPass, or Horizons purchases, or on any part of a booking paid with points. Eligible hotel results show an estimate of the points a stay earns.

Points can be applied toward eligible hotel bookings and tour packages, per the redemption schedule. Points cannot be used to purchase a Membership, StayPass, or Horizons enrolment, and cannot be applied to taxes or fees.

Every batch of points carries its own validity, shown with it in your account.

ZFORB may, at its sole discretion, welcome a newly created customer account with a one-time goodwill grant of reward points. Where a welcome grant is offered, it is credited once per person when the account's email address is verified, and is linked to the email address and mobile number on the account. Welcome points join your ZFORB Points balance, carry the validity of earned points, and are used at checkout under the published redemption schedule. The grant is personal to the account holder, and ZFORB may reverse welcome points credited to a duplicate or misrepresented account.

Reward points (including ZFORB Points, free points and promo points), an earned holiday or earned nights (including a Horizons Earned Holiday), a complimentary holiday or night awarded through a promotion, campaign or purchase milestone, a promotional reward or prize, and any similar ZFORB programme benefit, once used for a confirmed booking, follow the cancellation terms of that booking as shown before you confirm it. If you cancel the booking within the free-cancellation period stated at booking, the points, holiday, night or benefit used for it are restored to your account. If the booking was made at a non-refundable rate or is not used (including a no-show), the points, holiday, night or benefit used for it are consumed. If you cancel after its free-cancellation period has ended, the benefit follows the accommodation provider's refund: the part the provider refunds is restored to your account and the part the provider retains is consumed. A restored benefit returns in kind, to the balance or entitlement it came from, with the validity it carried when it was used; except as the next sentence provides, a restoration never extends validity, and a benefit whose validity has ended by the time of cancellation is not restored. Where a confirmed stay cannot be honoured for reasons attributable to ZFORB or the property, the benefit used is restored in full, and where fewer than thirty (30) days of its validity remain at the time of restoration, including where it has already ended, it remains valid for thirty (30) days from the date of restoration. A redeposit fee applies to a restoration only where one is stated at the time of booking. Any cash-paid part of the same booking follows the cancellation policy shown when you booked. Nights redeemed from a Membership or StayPass entitlement follow the terms of that product. Applicable law prevails where it requires otherwise, a different treatment that ZFORB expressly states before you confirm a booking applies to that booking, and nothing in this clause limits a remedy expressly provided in the applicable product terms. This clause applies to points, holidays, nights and benefits redeemed or used on or after 9 October 2026. Reward points used on a booking made on or after 12 October 2026 follow the rule for reward points on a cancelled booking set out below, in place of this clause. Reward points on a cancelled booking. Reward points (including ZFORB Points, free points and promo points) used on a hotel or tour booking made on or after 12 October 2026 are not returned to your account when you cancel that booking or do not use it (including a no-show), whatever the cancellation terms of the booking. Where ZFORB or the property cancels the booking, or a confirmed stay cannot be honoured for reasons attributable to ZFORB or the property, the points are restored to your account in full with the validity they carried when used, and where fewer than thirty (30) days of that validity remain at the time of restoration, including where it has already ended, they remain valid for thirty (30) days from the date of restoration.

Only one promotional offer or promotional benefit applies to a booking or transaction, however many you qualify for. Promotional offers include coupons, promo codes, reward points redemptions, first-booking offers, referral credits, seasonal or campaign discounts, and every other current or future promotion, reward, discount or incentive; they cannot be combined, stacked or clubbed with one another, and reward points and coupons never apply to the same booking. The offer that applies is the one shown at checkout before you pay. A Member Special Rate is a Membership benefit, not a promotional offer: on a booking you pay for in cash, it may apply together with that one promotional offer. Published prices, including the tenure pricing of longer Membership plans, are not promotional offers. Bookings that redeem a Membership, StayPass or Horizons entitlement follow the Offer Combinability clause of the Terms of Use (Clause 8A). This clause applies to every current and future ZFORB promotion unless ZFORB expressly states a different policy for a specific offer, and to bookings and transactions made on or after 9 October 2026.

In India: credit cards, debit cards, net banking, UPI, and wallets. Internationally: Visa, Mastercard, Amex, Apple Pay, and Google Pay. Your saved card is held securely by our certified payment partner; remove it any time under Account → Payment methods.

Refund eligibility depends on the cancellation policy of your booking or the terms of your product, as set out in our Payment & Refund Policy. Hotel bookings: Approved hotel refunds to your original payment method are expected to reflect within 14 working days. Where ZFORB stay credit is offered, you may choose it instead, added to your account immediately. Every other purchase: Approved refunds reflect in your original payment method within 30 working days; most arrive sooner. Where your original payment method cannot receive a refund, we will ask you for a bank account or UPI ID. A failed transaction that was debited from your account is reversed within 5 working days.

Yes. Every payment runs through an encrypted checkout with payment partners certified to the card industry's security standard. Your saved card is held securely by our certified payment partner; remove it any time under Account → Payment methods.

Sign up on ZFORB using your email address. Account creation is free and gives you access to member hotel rates, booking management, and the rewards ecosystem.

ZFORB uses OTP-based authentication. Enter your registered email (or the mobile number on your account) and we'll send a one-time verification code to your email. No passwords to remember or reset.

Yes. Your personal data is protected in accordance with our Privacy & Cookie Policy. We use encryption, access controls, and industry-standard security practices. We never sell your data to third parties.

Yes. Your saved card is held securely by our certified payment partner; remove it any time under Account → Payment methods. Your personal data is handled as described in our Privacy & Cookie Policy.

Yes. You can search, compare, book, and pay for hotels directly on zforb.com. The full booking experience is also on the ZFORB mobile app, available on the App Store and Google Play.

No. The ZFORB website offers full functionality — hotel search, booking, membership management, StayPass, Horizons, and rewards. The app is available for those who prefer a mobile experience but is not required.