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Search for hotels on the ZFORB app or website, compare rates and properties, and book instantly. ZFORB members book through the global travel trade, at rates not publicly listed.

ZFORB members book through the global travel trade, at rates not publicly listed. Members receive additional benefits and reward points on eligible stays on top.

Every hotel price on ZFORB is shown all-in, from the first price you see. Where a convenience fee applies, it is already inside that price and appears as its own line before you pay. The convenience fee is non-refundable; on a free cancellation the room price is refunded in full.

Modification and cancellation policies depend on the specific rate and property. Free cancellation, partial refund, and non-refundable options are clearly displayed before you confirm your booking. Cancelling before the free-cancellation deadline refunds the room price in full; any convenience fee shown at booking is not refunded, and reward points used on a booking you cancel are not returned. Hotel bookings: Approved hotel refunds to your original payment method are expected to reflect within 14 working days. Where ZFORB stay credit is offered, you may choose it instead, added to your account immediately. See Sections 4A and 4B of our Payment & Refund Policy for details.

ZFORB stay credit is a way to receive a hotel refund instantly: it is added to your ZFORB account the moment you choose it, and you can use it on hotels worldwide on ZFORB. Where it is offered, it appears beside your original payment method before you choose, with the exact amount and its validity. Stay credit is for hotel bookings only, cannot be withdrawn or exchanged for cash, and is final once chosen: it will not afterwards be refunded to your original payment method. Its validity is shown in your account. See Sections 4A and 4B of our Payment & Refund Policy.

ZFORB offers 2,000+ curated tour packages across 350+ destinations worldwide. Packages range from luxury city breaks to multi-country expeditions, with options for solo travellers, couples, families, and corporate groups.

Yes. Our Trip Builder tool allows you to customise itineraries, and Atlas can shape a bespoke package around your preferences. Custom packages are subject to separate pricing and terms.

Package inclusions vary but typically cover accommodation, transfers, guided experiences, and select meals. Full inclusions are detailed on each package page. Flights are generally not included unless explicitly stated.

ZFORB offers five membership tiers: SELECT, GLOBALIST, SIGNATURE, ELITE, and APEX (available online; Apex Sovereign by invitation). Every membership year includes your chosen number of hotel nights, reserved for you for your full tenure — book them at member-rate properties worldwide. Each membership also brings member-only rates and reward points on eligible bookings. Your exact allocation is shown in your account. See /account/membership or /membership/terms for full details.

Your membership allocates a set number of hotel nights per year at premium properties, drawn from available inventory. These are real nights at real hotels — not vouchers. Nights redeem on a strict 1:1 basis — one night of hotel stay consumes one night from your allocation. Nights cannot be merged, split, transferred between members, or converted into other ZFORB products. You can split your annual nights across multiple trips.

Each due type has a grace period after the scheduled due date — instalments 7 days, Annual Service Fee 30 days, add-ons 7 days (these may vary by tier). Every Membership is a separate contract: if an amount remains unpaid past its grace period, only the Membership that owes it is placed on hold — new bookings with that Membership, and its renewal or upgrade, wait until the overdue amount is cleared. Your other Memberships, your other ZFORB products and new purchases, paid in full or in instalments, stay open, and standalone cash bookings (such as a hotel-only booking) are never blocked. Any previously-confirmed future booking continues as scheduled and is never auto-cancelled. You can clear the overdue amount from your portal at any time.

StayPass is a prepaid hotel night product. Purchase a plan (LITE, CLASSIC, or PLUS), receive night credits instantly, and use them at participating stays in our network. One payment covers your whole pass. Your pass runs for its validity period, and you start your next StayPass whenever you choose. For all StayPass FAQs, visit zforb.com/staypass/faq.

Membership is a multi-year commitment: every membership year includes your chosen number of hotel nights, reserved for you for your full tenure, plus member rates, reward points on eligible bookings, and exclusive benefits. StayPass is a one-time prepaid purchase with a defined validity period (2–9 months) and night credits for participating stays within the pass's included value — ideal for travellers who want member rates without a long-term commitment.

Yes. Credits must be used within the validity period: LITE (2 months), CLASSIC (6 months), PLUS (9 months). Unused credits expire and are not refundable, extendable, or transferable.

In India: credit cards, debit cards, net banking, UPI, and wallets. Internationally: Visa, Mastercard, Amex, Apple Pay, and Google Pay. Your saved card is held securely by our certified payment partner; remove it any time under Account → Payment methods.

Refund eligibility depends on the cancellation policy of your booking or the terms of your product, as set out in our Payment & Refund Policy. Hotel bookings: Approved hotel refunds to your original payment method are expected to reflect within 14 working days. Where ZFORB stay credit is offered, you may choose it instead, added to your account immediately. Every other purchase: Approved refunds reflect in your original payment method within 30 working days; most arrive sooner. Where your original payment method cannot receive a refund, we will ask you for a bank account or UPI ID. A failed transaction that was debited from your account is reversed within 5 working days.

Yes. Every payment runs through an encrypted checkout with payment partners certified to the card industry's security standard. Your saved card is held securely by our certified payment partner; remove it any time under Account → Payment methods.

Sign up on ZFORB using your email address. Account creation is free and gives you access to member hotel rates, booking management, and the rewards ecosystem.

ZFORB uses OTP-based authentication. Enter your registered email (or the mobile number on your account) and we'll send a one-time verification code to your email. No passwords to remember or reset.

Yes. Your personal data is protected in accordance with our Privacy & Cookie Policy. We use encryption, access controls, and industry-standard security practices. We never sell your data to third parties.