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Last updated: 19 October 2026
Effective 19 October 2026
Your contract for Horizons services is with ZFORB International Private Limited if you are a resident of India, and with ZFORB International FZCO (Dubai, UAE) in all other cases. References to "ZFORB", "we", "us", or "our" in these Horizons T&Cs mean the applicable contracting entity depending on your residency. The two entities are separate legal entities sharing the ZFORB brand and platform. For current entity details, see the Terms of Use, Section C (Entities & Registered Details), at zforb.com/terms-of-use.
ZFORB Horizons ("Horizons" or "the Programme") is a fixed-fee enrolment programme offered by ZFORB (through the contracting entity identified in Clause 1(a)). One enrolment fee, paid once, credits ZFORB Points to your account (Clause 2A), makes ZFORB member rates available to you for twelve (12) months (Clause 3), enrols you in the Earned Holiday qualification track (Clause 2B), and, where offered for your enrolment currency, is creditable toward an eligible ZFORB Membership within twelve (12) months (Clause 2C) for enrolments paid before 21 October 2026 at 00:00 IST; Indian Rupee enrolments paid on or after that time receive ZFORB Points and bonus points in its place (Clause 2F). By enrolling in Horizons through the ZFORB platform, you ("you", "your", or "the Member") agree to be bound by these Horizons Terms & Conditions ("Horizons T&Cs"). These Horizons T&Cs apply in addition to ZFORB's general Terms of Use, Privacy Policy, and Payment & Refund Policy. In the event of any conflict, these Horizons T&Cs shall prevail with respect to matters relating to your Horizons enrolment. All ZFORB Horizons benefits, including the Earned Holiday, are land-only destination services. ZFORB does not provide, arrange, advise on, or facilitate visa services, immigration services, passport services, air-ticketing, foreign employment, foreign-exchange services, or any guarantee of permission to travel to, enter, board, or remain in any country. You are solely responsible for your own passport, visa, immigration clearance, flights, travel insurance, foreign exchange, health requirements, transit permissions, and destination-entry requirements. ZFORB does not act as a travel agent for the purpose of arranging your travel abroad. Sole exception: where return flights form part of a published Earned Holiday benefit (Clause 2B), ZFORB procures those flights on your behalf through independent, appropriately licensed third-party providers strictly as fulfilment of that published benefit. This does not make ZFORB an air-ticketing, visa, or immigration service, and all visa and entry requirements remain your responsibility.
You enrol in ZFORB Horizons in the currency of your region. Your enrolment is confirmed immediately upon successful payment. The enrolment fee (a single, tax-inclusive amount), the ZFORB Points grant, the benefits, and their validity periods are those disclosed on the Horizons page at the time of purchase. Enrolment is personal and non-transferable, except through a gifting feature where ZFORB makes one available in your account, on the terms shown there, or as otherwise expressly agreed in writing by ZFORB.
Each enrolment grants the ZFORB Points stated on the Horizons page at the time of purchase. Points are credited to your ZFORB Rewards account once your enrolment payment is confirmed. Programme bonuses published on the programme page (for example, a First-Stay Bonus or a Founding Fast-Start Bonus) are credited when their published conditions are met and are always stated separately from the enrolment grant. Granted points may be applied as discounts toward eligible prepaid hotel and tour bookings on the ZFORB platform, subject to the Rewards redemption schedule published at zforb.com/rewards/redemption; the amount you can apply on a booking is shown at checkout as a single amount before you pay. Points cannot be applied toward the purchase of a Membership, StayPass, or another Horizons enrolment, and cannot be applied to taxes, fees, or third-party charges. ZFORB Points granted on enrolment are valid for twelve (12) months from the date of issue. Promotional bonus points (including any First-Stay Bonus or Founding Fast-Start Bonus) carry the validity period published for their batch, visible in your account. Points are personal, non-transferable, carry no cash value, and cannot be withdrawn, sold, or exchanged for money. You may hold more than one Horizons enrolment. Each enrolment credits its own published points grant in full, and all points accumulate in your single ZFORB Points balance. Point grants are fixed as published — no additional multiplier or bonus applies unless expressly stated on the Horizons page. The enrolment points grant under this clause is a one-time contractual grant per enrolment; the enrolment fee itself does not additionally earn percentage-based reward points.
ZFORB publishes objective Qualifying-Spend tiers (the milestone ladder) for each enrolment currency in which the Earned Holiday is offered. Each tier names its Qualifying-Spend threshold, its destination, the duration of its Earned Holiday and its published inclusions; the ladder that applies to your enrolment is the one published on the Horizons page for your enrolment currency at the time of enrolment, and it is shown in your account. The Earned Holiday track applies to enrolments in a currency for which ZFORB has published active tiers at the time of enrolment. Earning Window: your Qualifying Spend accumulates for twelve (12) months from the date your enrolment is confirmed (the "Earning Window"). When your Qualifying Spend within the Earning Window first reaches a published tier's threshold, you earn that tier's published Earned Holiday, as described in this clause. One Earned Holiday is fulfilled per Earning Window, at the highest published tier you have reached: reaching a higher tier before you travel upgrades your Earned Holiday to that tier, and once an Earned Holiday has been taken, tiers reached later in the same Earning Window do not earn a further holiday. Each tier is recorded once per enrolment. The benefit is GUARANTEED to every enrolled Member who completes the published milestone. There is no draw, raffle, lottery, winner pool, ranking, discretionary selection, or element of chance. Qualification is determined solely by the published, measurable criteria. Qualifying Spend means the eligible amount actually paid by you (by card, UPI, or another approved cash method) on completed ZFORB hotel bookings. It EXCLUDES: Tour Package bookings; taxes, GST/VAT and statutory charges; payment and convenience fees; amounts paid using reward points; cancelled, refunded, disputed, or charged-back bookings; Horizon enrolment fees; Membership and StayPass purchase amounts; complimentary or internally adjusted bookings; and bookings that do not meet ZFORB published minimum-margin eligibility shown at checkout. Your account shows your live Qualifying-Spend progress and the end date of your Earning Window. You may hold multiple Horizons enrolments; however, each qualifying booking counts toward ONE Horizons enrolment only. Unless the published rules state otherwise, qualifying spend is allocated automatically to your oldest active Horizons enrolment. Completing three milestones requires three separate Qualifying-Spend totals. Land-only benefit: for programmes published on or after 17 July 2026, each Earned Holiday is a land-only benefit and includes one hotel room for two adults in the published hotel category for the published number of nights, together with the meals, transfers, and experiences specifically published for that tier. It EXCLUDES: international and domestic flights and all travel to and from the destination (arranged by the traveller); visa fees and visa-service charges; travel insurance; passport costs; meals and experiences not specifically listed for the tier; tourism, city, and resort taxes and security deposits; and personal expenses and optional upgrades. For programmes published before 17 July 2026, the inclusion and exclusion lists published on your programme page at the time of your enrolment continue to apply (including return flights where so published). Redemption: ZFORB confirms each qualification in writing. Request travel at least sixty (60) days in advance and travel within twelve (12) months of the date of qualification (the "Travel Window"); choose from the published destinations and travel periods for your tier (and departure cities, where published for your enrolment). The benefit has NO cash alternative, cannot be exchanged for money or credit, and is non-transferable (the qualifying Member must be one of the two travellers). ZFORB may substitute an equivalent itinerary, property, or arrangement of at least comparable standard where required by availability, safety, supplier changes, or force majeure. Integrity: if bookings counted toward your milestone are subsequently refunded, charged back, or found fraudulent, the corresponding Qualifying Spend is reversed — including after qualification, in which case an untaken Earned Holiday confirmation lapses. The Earned Holiday is arranged and fulfilled through independent, appropriately licensed travel, airline, hotel, and ground-service providers; their operational terms apply to their respective services, and ZFORB remains responsible for honouring the published Earned Holiday benefit in accordance with these program terms. If you do not reach a tier within the Earning Window, the enrolment fee is not refundable on that ground; all reward points granted under Clause 2A remain yours per their terms. ZFORB may revise milestones and program terms prospectively for NEW enrolments only — the tiers that apply to you are those published for your enrolment currency when you enrolled. Cancellations: Reward points (including ZFORB Points, free points and promo points), an earned holiday or earned nights (including a Horizons Earned Holiday), a complimentary holiday or night awarded through a promotion, campaign or purchase milestone, a promotional reward or prize, and any similar ZFORB programme benefit, once used for a confirmed booking, follow the cancellation terms of that booking as shown before you confirm it. If you cancel the booking within the free-cancellation period stated at booking, the points, holiday, night or benefit used for it are restored to your account. If the booking was made at a non-refundable rate or is not used (including a no-show), the points, holiday, night or benefit used for it are consumed. If you cancel after its free-cancellation period has ended, the benefit follows the accommodation provider's refund: the part the provider refunds is restored to your account and the part the provider retains is consumed. A restored benefit returns in kind, to the balance or entitlement it came from, with the validity it carried when it was used; except as the next sentence provides, a restoration never extends validity, and a benefit whose validity has ended by the time of cancellation is not restored. Where a confirmed stay cannot be honoured for reasons attributable to ZFORB or the property, the benefit used is restored in full, and where fewer than thirty (30) days of its validity remain at the time of restoration, including where it has already ended, it remains valid for thirty (30) days from the date of restoration. A redeposit fee applies to a restoration only where one is stated at the time of booking. Any cash-paid part of the same booking follows the cancellation policy shown when you booked. Nights redeemed from a Membership or StayPass entitlement follow the terms of that product. Applicable law prevails where it requires otherwise, a different treatment that ZFORB expressly states before you confirm a booking applies to that booking, and nothing in this clause limits a remedy expressly provided in the applicable product terms. This clause applies to points, holidays, nights and benefits redeemed or used on or after 9 October 2026. For the Earned Holiday, this paragraph applies to Horizons enrolments confirmed on or after 9 October 2026; Clause 6 (Refund & Non-Fulfilment) continues to apply in full. Reward points used on a booking made on or after 12 October 2026 follow the rule for reward points on a cancelled booking set out below, in place of this clause. Reward points on a cancelled booking. Reward points (including ZFORB Points, free points and promo points) used on a hotel or tour booking made on or after 12 October 2026 are not returned to your account when you cancel that booking or do not use it (including a no-show), whatever the cancellation terms of the booking. Where ZFORB or the property cancels the booking, or a confirmed stay cannot be honoured for reasons attributable to ZFORB or the property, the points are restored to your account in full with the validity they carried when used, and where fewer than thirty (30) days of that validity remain at the time of restoration, including where it has already ended, they remain valid for thirty (30) days from the date of restoration. Within these Horizons T&Cs, the rule for reward points on a cancelled booking applies to members whose Horizons enrolment was confirmed on or after 12 October 2026; for an earlier enrolment, reward points used on a booking follow the paragraph above.
This clause applies to Horizons enrolments paid before 21 October 2026 at 00:00 IST; Clause 2F applies to Indian Rupee enrolments paid on or after that time. Where the Enrolment-Fee Credit is offered for your enrolment currency (as shown on the Horizons page at the time of purchase) and you purchase an eligible ZFORB Membership within twelve (12) months of a Horizons enrolment, one hundred percent (100%) of that enrolment's fee is adjusted against the Membership purchase price. An eligible Membership is a ZFORB Membership plan offered for purchase on the ZFORB platform in the currency of your enrolment and billed by the same ZFORB entity that billed your enrolment (for an Indian Rupee enrolment, ZFORB International Private Limited). The credit: (a) applies once per Horizons enrolment, to a single qualifying Membership purchase, and always in full — where another benefit, offer or coupon on the same purchase already brings the plan to its minimum price, or unless ZFORB states that the credit may be combined with that benefit, the credit is not applied and your Horizons benefits continue unchanged; (b) has no cash value and is not refundable, transferable, or exchangeable for any other product or benefit; (c) closes that Horizon's further benefits upon use, except points already credited, which remain yours; and (d) is applied automatically at checkout when a qualifying Membership purchase is detected, or on request to concierge@zforb.com.
1. What a cohort is. From time to time ZFORB may open a launch cohort for the ZFORB Horizons programme in India (INR). Each cohort has a name, an opening date and time, a closing date and time, and a maximum number of places. All of these are published on the Horizons page while the cohort is open. 2. Who joins. A cohort place goes to each enrolment that meets all of these conditions: it is in the ZFORB Horizons programme, paid in INR; it is started before the closing time; its payment is confirmed by ZFORB's payment partner after the opening time and no later than 60 minutes after the closing time; and it is not cancelled or rejected. Places are allocated in the order in which payments are confirmed, until the maximum number of places is reached. The cohort closes at the earlier of the closing time and the moment the last place is allocated. The number of places taken that is shown on the Horizons page is calculated from confirmed enrolments. 3. The cohort benefit. A cohort member's First-Stay Bonus is the cohort amount published for that cohort, in place of the standard First-Stay Bonus. In every other respect the First-Stay Bonus terms in clause 2B apply unchanged, including: the first hotel stay must be completed within the published number of days of enrolment; the points class, validity and redemption rules; and one bonus per enrolment. If the standard First-Stay Bonus is ever higher than a member's cohort amount, the member receives the higher amount. 4. The enrolment grant is unchanged. Joining a cohort does not change the reward points credited on enrolment. Every enrolment receives the points published for the programme at the time of payment confirmation, whether or not it joins a cohort. 5. Snapshot. A member's cohort benefit is fixed when their place is allocated. A later change to the published cohort amount does not reduce it. 6. No cash value. A cohort place cannot be transferred, exchanged for cash or combined with another cohort. Membership of a cohort does not change the enrolment fee, its non-refundable status, or any other term of the programme. 7. The Navratri cohort (2026). This clause takes effect on 11 October 2026 at 00:00 IST. The cohort opens on 11 October 2026 at 00:00 IST and closes on 20 October 2026 at 23:59 IST, or earlier once its 999 places are allocated. The cohort First-Stay Bonus is 2,000 reward points, in place of the standard 1,000.
1. The offer. ZFORB offers a complimentary ZFORB Horizons enrolment (the "Navratri gift") from 12 October 2026 at 00:00 IST until 13 October 2026 at 23:59:59 IST, or until 500 complimentary enrolments have been made, whichever is earlier. No enrolment fee is payable for a complimentary enrolment: the amount charged is ₹0, no payment is taken and no tax invoice is issued. This clause takes effect on 12 October 2026 at 00:00 IST. 2. Who may claim. The Navratri gift is offered in India only, through the page that presents it, to an individual who holds a ZFORB account registered in India whose e-mail address has been verified with the one-time code ZFORB sends to it, who has never held or applied for a ZFORB Horizons enrolment, and who has not already received a complimentary enrolment. To claim, the account holder confirms the Indian mobile number on the account (or, where the account has none, enters one, which is recorded with the claim only; it is not added to the account), and accepts these Horizons T&Cs, including this clause 2E, by ticking the acceptance box on the page; ZFORB records the version of the terms accepted and the time of acceptance with the claim. One complimentary enrolment per person, per mobile number, per e-mail address and per device. ZFORB may decline e-mail addresses from temporary or disposable mail services, and may limit the number of claims confirmed in a period, from a single network or from a single e-mail domain. Places are allocated in the order in which claims are confirmed, until the 500 places are taken. 3. What it includes. A complimentary enrolment carries the benefits of a ZFORB Horizons enrolment under these Horizons T&Cs, including the 2,000 reward points credited on enrolment (Clause 2A), member rates on hotels (Clause 3) and the Earned Holiday track (Clause 2B), except that: (a) the Enrolment-Fee Credit (Clause 2C) does not apply, because no fee was paid; and (b) a complimentary enrolment does not join a launch cohort under Clause 2D. Reward points follow the published reward points terms, including their validity and the limits on how many points may be used on a booking. 4. No cash value. The Navratri gift and the reward points credited with it have no cash value, cannot be exchanged for cash and are not transferable; they are personal to the account holder. Cancelling a complimentary enrolment gives rise to no refund, and the reward points credited on enrolment may be reversed on cancellation in the same way as for a paid enrolment. 5. Misuse. ZFORB may decline a claim, or withdraw a complimentary enrolment and reverse the reward points credited with it, where one person claims more than once, where an account, contact detail or device is used to claim more than once, where the mobile number recorded is not the claimant's own, where the conditions in paragraph 2 were not met, or where the gift was obtained by automated or fraudulent means. 6. Early close. ZFORB may close the Navratri gift before its closing time only for a technical, legal or misuse reason. A complimentary enrolment already confirmed is not affected.
This clause takes effect on 21 October 2026 at 00:00 IST. A Horizons enrolment paid in Indian Rupees on or after that time receives 1,000 ZFORB Points plus 1,000 bonus points, credited once the enrolment payment is confirmed, in place of the Enrolment-Fee Credit described in Clause 2C, which does not apply to that enrolment. This is the enrolment points grant for that enrolment under Clause 2A: the ZFORB Points are valid for twelve (12) months from the date of issue, and the bonus points are promotional bonus points and carry the validity published for their batch, visible in your account. A complimentary enrolment does not receive this grant. Where an enrolment is refunded in full, or its payment is returned, the points credited under this clause are reversed. Where a Horizons enrolment is gifted, the points under this clause are credited to the person who claims it. Enrolments paid before that time keep the Enrolment-Fee Credit under Clause 2C.
For twelve (12) months from the date your enrolment is confirmed, ZFORB member rates are available to you on eligible hotel bookings, as displayed at checkout before you pay. Member rates are subject to availability and to the offer-combinability rules in the Terms of Use (Clause 8A).
As with ZFORB Tour Packages, for your Earned Holiday no third-party travel arrangements — including but not limited to flights, visas, travel insurance, or any other travel service — shall be initiated or charged to your account until you hold a valid ZFORB Travel Confirmation Letter. A ZFORB Travel Confirmation Letter is issued exclusively by ZFORB's backend team upon finalisation of your travel booking with our operator and hotel partners. No third-party arrangement will be initiated or charged without your explicit written consent and a confirmed Travel Confirmation Letter in your name. This clause is a material term of your Horizons enrolment agreement.
The benefits of your enrolment are those set out in these Horizons T&Cs and disclosed on the Horizons page at the time of purchase. The Earned Holiday inclusions and exclusions are set out in Clause 2B. Supplements to an Earned Holiday — including but not limited to additional nights, room upgrades, side excursions, and premium add-ons — are priced at the time of selection and payable before the relevant arrangement is confirmed. You initiate each such payment yourself. Horizons benefits are siloed to the Horizons programme. Benefits earned or allocated under a Horizons enrolment — including reward points, experience credits, and qualification rewards — do not merge with, subsidise, or convert into benefits under any other ZFORB product (Membership, StayPass, or otherwise), except the Enrolment-Fee Credit expressly granted in Clause 2C. Offers, coupons, promo codes, loyalty point redemptions, first-booking credits, or referral credits may not be combined with a Horizons enrolment fee or a Horizons reward redemption. Standalone bookings made by a Horizons Member in cash are subject to the general offer-combinability rule set out in the Terms of Use.
If ZFORB is unable to deliver a benefit of your Horizons enrolment as published — including an Earned Holiday for which you have qualified — due to supplier non-availability, operational constraints, or Force Majeure events, ZFORB will offer you alternate travel dates or an equivalent arrangement of at least comparable standard, or a credit of equivalent value for future use. ZFORB will notify you in writing before taking any action under this clause.
The enrolment fee is 100% non-refundable from the day you pay, as reward points and programme benefits are credited to your account immediately upon payment. For clarity: once a ZFORB Travel Confirmation Letter has been issued to you and third-party arrangements (flights, visas, or other travel services) have been made on your behalf, the enrolment remains non-refundable, including under any goodwill consideration. Re-scheduling of confirmed travel dates is subject to the policies of the relevant suppliers and may attract a ZFORB service fee. Any price difference for new travel dates or alternate arrangements will be borne by you. ZFORB will advise you of applicable fees before implementing any re-scheduling.
(a) Internal grievance first. Every dispute or complaint shall first be raised through the ZFORB internal grievance process: grievance@zforb.com or +91 90566 93672 (India) / legal@zforb.com (international). ZFORB acknowledges complaints within forty-eight (48) hours and works to resolve them within thirty (30) days of a complete complaint. (b) Indian resident consumers. If you are a resident of India, your contract is with ZFORB International Private Limited and is governed by the laws of India. Nothing in these Horizons T&Cs limits or excludes your statutory rights as a consumer, including your right to approach the consumer dispute redressal commissions or any other competent forum under the Consumer Protection Act, 2019. (c) All other residents. If you are not a resident of India, your contract is with ZFORB International FZCO and is governed by the laws of the Emirate of Dubai and the United Arab Emirates. Subject to any consumer protections of your country of residence that cannot be waived by contract, the courts of Dubai have jurisdiction over consumer disputes. (d) Business and non-consumer disputes. Disputes with business or other non-consumer counterparties not resolved through the internal grievance process within thirty (30) days shall be finally resolved by arbitration: for counterparties contracting with ZFORB International Private Limited, under the Arbitration and Conciliation Act, 1996, seated at New Delhi before a sole arbitrator; for counterparties contracting with ZFORB International FZCO, administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules 2022, seated at the Dubai International Financial Centre (DIFC), before a sole arbitrator. The language of arbitration is English and the award is final and binding. (e) Collective proceedings. To the maximum extent permitted by applicable law, and without limiting any non-waivable consumer remedy, disputes are resolved on an individual basis. (f) Interim relief and survival. Nothing in this clause prevents urgent interim relief from a competent court. This clause survives termination or expiry of these Horizons T&Cs.
For questions regarding these Horizons Terms & Conditions: • General enquiries: concierge@zforb.com • Horizons support: concierge@zforb.com • Legal & disputes: legal@zforb.com • Billing & refunds: billing@zforb.com • Privacy: privacy@zforb.com For current entity details (legal name, registered office, licence and tax registration), see the Terms of Use, Section C (Entities & Registered Details), at zforb.com/terms-of-use.