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Last updated: 2 November 2026
Effective 2 November 2026
Your contract for Membership services is with: (i) ZFORB International Private Limited — a company incorporated in India, if you are a resident of India; or (ii) ZFORB International FZCO — a free-zone company incorporated in Dubai, United Arab Emirates — in all other cases. References to "ZFORB", "we", "us", or "our" in these Membership T&Cs mean the applicable contracting entity depending on your residency. Both entities operate the ZFORB platform, share the ZFORB brand, and deliver services under common quality standards, but they are separate legal entities. Your payment, invoice, tax treatment, refund, and dispute-resolution forum depend on the contracting entity applicable to you. For current registered addresses and company identification details, see the Terms of Use, Section C (Entities & Registered Details), at zforb.com/terms-of-use.
ZFORB Membership ("Membership" or "the Programme") is a hospitality services product offered by ZFORB (through the contracting entity identified in Clause 1(a)). For the full tenure of the Membership, each Membership year includes the number of hotel nights stated in the Member's plan, allocated to the Member (the Annual Entitlement, Clause 5), together with member rates, exclusive member benefits, and access to an integrated reward points ecosystem. Each night is redeemed against available inventory at participating properties, subject to the eligibility conditions in these Membership T&Cs and the Terms of Use. ZFORB Membership is a hospitality services product only. It is NOT: (a) a timeshare, vacation-ownership interest, fractional-ownership interest, or real-property right of any kind; (b) an investment, security, unit of a collective investment scheme, or financial product; (c) a deposit, loan, or banking product; or (d) a services subscription contract as defined under the UAE Federal Law No. 15 of 2020 on Consumer Protection or any similar consumer law. ZFORB does not sell fractional ownership in any real property, does not pool Member funds for investment purposes, and does not operate as a regulated financial institution in any jurisdiction. Members hold only the contractual service rights expressly set out in these Membership T&Cs. These Membership T&Cs operate together with, and form a single contract alongside, ZFORB's general Terms of Use, Payment & Refund Policy, and Privacy & Cookie Policy, each of which you agree to on enrolment. In particular, holiday-booking eligibility, offer combinability, overdue-dues handling, tier upgrades, no-cross-product-pooling, and instalment plans are governed by the respective clauses in those documents. In the event of conflict between these Membership T&Cs and the general Terms of Use, these Membership T&Cs prevail only for matters specific to your Membership; for all other matters the general Terms govern.
ZFORB Membership is offered across multiple tiers, each representing a different level of benefits and annual night allocation. The currently saleable tiers are: SELECT, GLOBALIST, SIGNATURE, ELITE, and APEX. APEX is available for purchase online. Apex Sovereign is extended by invitation only, at ZFORB's sole discretion. Each tier is available in multiple tenure options — typically 3-year, 5-year, and 10-year plans — as published at the time of enrolment. Plan pricing is set per tenure and per region and is disclosed at checkout.
On your Start Date (Clause 3B), the plan values applicable to your Membership are frozen — including the plan price, tenure, nights allocation cadence, the first Annual Service Fee amount (Clause 4), and any promotional benefits attached to the plan on that date. Changes ZFORB may make to plan configurations in its system after your Start Date do NOT retroactively alter the terms of your existing Membership. Your Membership is governed by the plan snapshot taken on your Start Date, subject only to the express terms of these Membership T&Cs.
Each Membership is a separate contract. Whether you hold one Membership or several, each has its own payment schedule, Annual Service Fee, benefits, holds, late fees and forfeiture, as set out in these Terms. An amount overdue on one Membership affects only that Membership: your other Memberships and ZFORB products stay available, and you may buy another Membership, in full or, where offered, on instalments, whatever the payment status of your other Memberships. Gifted Memberships. A Membership enrolled with a Gift Voucher belongs to the person who enrols with it from the day of enrolment. That person takes on every future payment of the Membership — instalments, the Annual Service Fee, late fees and any Auto-Pay mandate — under these Terms as in force on the day of enrolment, and accepts them when using the voucher. The buyer of the Gift Voucher pays the gift amount only.
Your Membership starts on the receipt date of your first payment of any amount towards its price (your "Start Date"); reversed, charged-back or fully refunded payments do not count. Tenure, Membership years, anniversaries and Annual Service Fee due dates run from that date, notwithstanding Section 7B of the Terms of Use, and later payments never move it. That date is also the purchase date for Clause 7. If you pay in parts, benefits open as the published payment thresholds are met, with holiday eligibility as set out in your plan terms, and a Clause 7 deduction never exceeds what Section 7B of the Terms of Use would retain. An unpaid balance is a due amount, payable by the due date shown to you. Once it is overdue, the benefits of that Membership alone are suspended until it is paid, and continued default is governed by the forfeiture terms of Clause 8A as for an overdue instalment; the Membership does not end at a payment deadline. Dues, holds, holiday eligibility and forfeiture otherwise follow Sections 7, 7A and 8B of the Terms of Use.
An Annual Service Fee is payable for each Membership year from the second year, for the full term of the Membership, whether or not benefits are used. ZFORB sets the fee for each year and notifies the amount at least 60 days before the anniversary; it reflects inflation, maintenance, operating costs, supplier rates and market conditions. In any single year the fee will not rise by more than 15% over the previous year's fee. The first Annual Service Fee amount is stated at purchase. Unpaid Annual Service Fee. If an Annual Service Fee remains unpaid 30 days after its due date, the Membership is suspended: no bookings, renewals or upgrades can be made with it until every outstanding fee and late fee is paid. Fees continue to fall due on each anniversary during the term. A late fee of 0.1% per day of the unpaid fee applies after the 30-day grace, capped at 20% of that year's fee. Entitlements of a Membership year that passed while suspended lapse and are not restored. Amounts already paid are not refunded on suspension. A suspended Membership is not forfeited for an unpaid Annual Service Fee alone; forfeiture applies only to unpaid instalments of the Membership price.
A Membership may be upgraded to a higher tier at the tier's selling price current on the upgrade date, less a credit for the remaining value of the existing Membership calculated under our upgrade formula. The original start date and anniversary are kept; from the next anniversary the Annual Service Fee of the upgraded tier applies. Any Annual Service Fee already due remains payable. The upgrade amount may be paid in full or, where offered, in equal interest-free instalments. No upgrade-processing fee applies. Downgrades are not available.
Each Membership year provides you with a defined number of hotel nights (your "Annual Entitlement") as disclosed on your enrolment snapshot. Nights are redeemed on a strict one-to-one basis — one night of hotel stay consumes one night from your Annual Entitlement. Nights cannot be merged, split, transferred between Members, converted to cash, or applied to any other ZFORB product. Your Annual Entitlement resets at the start of each Membership year, consistent with premium industry practice for annual-benefit hospitality products. Unused nights from a prior Membership year do not automatically carry forward into the subsequent year. Goodwill Year-End Conversion (at ZFORB's sole discretion). As a goodwill gesture, ZFORB may, at its sole discretion and at the conversion rates, caps, and eligibility conditions then published by ZFORB at zforb.com/rewards/conversion, convert unused nights at Membership year-end into ZFORB Points. Conversion rates are published per Membership tier and may be revised by ZFORB from time to time. ZFORB Points credited on conversion are governed by the Reward Points terms published at zforb.com/rewards/redemption and in the FAQs & Product Terms at zforb.com/more-faqs-product-terms, including applicable expiry and redemption rules. This goodwill conversion is entirely at ZFORB's discretion, does not constitute a right of the Member, and may be varied, suspended, or withdrawn at any time without notice. Nights redemption is subject to supplier availability and the ZFORB booking process described herein.
Bookings made under a Membership are subject to confirmation by the property or its authorised distribution partner. ZFORB contracts accommodation through the global travel trade — hotels and their authorised distribution partners — and the identity of the partner used for any stay remains confidential to ZFORB. In the rare event that ZFORB is unable to confirm a booking with an equivalent property at the applicable allowance level, ZFORB will, at the Member's option, either: (a) source an alternative property of comparable quality at no additional cost to the Member — meaning any incremental price differential is absorbed by ZFORB and the Member pays ₹0 (or the equivalent nil amount in the applicable currency) over and above the consumed night; or (b) restore the consumed night to the Member's Annual Entitlement allowance for a future booking within the then-current Membership year. ZFORB's liability in such circumstances is strictly limited to the restoration of the night to the Member's allocation; ZFORB is not liable for any consequential, incidental, or indirect loss arising from the non-confirmation. Cancellation of a night booking. Where a booking made with Membership nights is cancelled at the Member's request, the nights used for that booking are credited back to the Member's Annual Entitlement allowance only where the accommodation provider refunds that booking to ZFORB in full. Where the booked rate is non-refundable or partly refundable, the nights used for that booking are consumed, in the same way as a cash payment for that rate would be. Nights credited back remain subject to the annual reset under Clause 5. This paragraph applies to bookings made on or after 9 October 2026. Members are advised to submit booking requests with reasonable advance notice, particularly during peak travel seasons and public holidays.
Certain Passport editions include one or more international holidays as a Membership benefit ("Included Holidays"). Each Included Holiday comprises the accommodation and the curated inclusions — such as sightseeing, tours, and transfers — published for the chosen destination at the time of redemption, for two adults. International flights and visas are not included and remain your responsibility. Inclusions, and sightseeing in particular, are subject to availability, seasonality, and local operating conditions. Where a published inclusion cannot be delivered as scheduled, ZFORB will, at your option, offer a comparable alternative or, where you prefer, treat that inclusion as utilised; in either case the Included Holiday is regarded as fulfilled. Included Holidays are a benefit in kind and carry no cash value: no cash refund, credit, or monetary substitution is payable for any Included Holiday component that is unavailable, declined, missed, or left unused, whether in whole or in part. Where you choose an alternative or an enhancement that carries a price difference above the published inclusion, that difference is payable by you and must be received before the relevant arrangement is confirmed. Payment instruments are held securely by our authorised payment partners. A payment is collected only with your authorisation: when you tap Pay, or, where you have turned on Auto-Pay, under the mandate you approved and can pause or cancel at any time (see the Auto-Pay clause). Included Holidays are arranged by ZFORB's travel desk and remain provisionally reserved until your Travel Confirmation Letter is issued.
(a) Nature. The Membership is a fixed-term, prepaid travel membership for the tenure stated in your enrolment snapshot. It is not an investment, deposit, or financial product, and confers no ownership interest or cash entitlement. Benefits, entitlements, and reward points under the Membership have no cash value and cannot be exchanged for money. (b) No auto-renewal; suspension does not extend the term. The Membership never renews automatically (see Renewal). A payment is collected only with your authorisation: when you tap Pay, or, where you have turned on Auto-Pay, under the mandate you approved and can pause or cancel at any time (see the Auto-Pay clause). If an Annual Service Fee, instalment, or other due amount of the Membership remains unpaid past its grace period, the benefits of that Membership are suspended until payment is received; any other Membership you hold is not affected. The Membership term continues to run during any suspension and is not extended by it, and entitlements for the affected period lapse in accordance with the Annual Entitlement clause. (c) Equivalent substitution. Where a specific property, room category, or included arrangement becomes unavailable — including due to supplier changes, safety considerations, or force majeure — ZFORB may substitute an equivalent alternative of at least comparable standard. (d) Integrity; termination for fraud. ZFORB may suspend or terminate a Membership, reverse benefits, and recover amounts owed where enrolment or benefit use involves fraud, misrepresentation, abuse, or payment chargebacks. Nothing in this clause affects your statutory rights.
This Clause applies to the four ZFORB Passport editions (Select Passport, Select Passport World, Globalist Passport and Globalist Passport World) in addition to the rest of these Membership T&Cs. Where this Clause is silent, the rest of these Membership T&Cs apply; where it differs, this Clause prevails for your Passport edition. This Clause takes effect on 12 October 2026. (a) Seller and price. Your Passport edition is sold, invoiced and serviced by the ZFORB entity identified at checkout and on your invoice or receipt, as set out in Section B of the Terms of Use; that entity is your contracting party for the edition, in place of the entity described in Clause 1(a). The price is the single amount shown at checkout in your currency, inclusive of applicable taxes. (b) Tenure and nights. A Passport edition runs for five (5) years from your Start Date (Clause 3B). Each Membership year includes the number of hotel nights stated for your edition at purchase, allocated and redeemed as set out in Clause 5, including its year-end treatment. (c) International holidays. Select Passport and Globalist Passport include one international holiday across the five-year tenure, at a published destination you choose. Select Passport World and Globalist Passport World include one international holiday in each Membership year, each published destination taken once across the tenure. Each international holiday is for two adults and comprises accommodation in the hotel category published for your edition, daily breakfast, return airport transfers at the destination, the set sightseeing programme and the other inclusions published for the chosen destination, and the applicable local taxes on them, as confirmed in your ZFORB Travel Confirmation Letter. It does not include flights to or from the destination, visas or any visa-related fee or service, travel insurance, meals other than breakfast, personal expenses, gratuities, or anything not listed as an inclusion. A third adult or any child is a paid add-on, quoted and payable before confirmation, subject to the hotel's and the operator's occupancy and age policies. The sightseeing programme is a fixed set; Clause 6A applies where an inclusion cannot be delivered as scheduled, and Clause 6B(c) applies to substitutions. (d) Eligibility. Holiday bookings follow the eligibility conditions in Section 8B of the Terms of Use, including the payment thresholds for a five-year Membership, and no amount may be overdue on your Passport edition when you book. The Main Applicant or the Co-Applicant must be one of the two travellers, each named exactly as on their passport when the holiday is requested. Peak-season and blackout dates may apply and are shown when you request your holiday. (e) Fulfilment. International holidays are arranged manually by ZFORB and are never booked automatically. A minimum of 30 working days lead time is required from booking date to travel date. You submit a Service Request through your account portal; our backend team reviews and approves the request within 48 hours, after which a Travel Confirmation Letter and a tour voucher are issued. Until the voucher is issued and the Travel Confirmation Letter is delivered, your holiday status reads "Provisionally Reserved", never "Booked" or "Confirmed". You will not be charged for flights, visas, or any third-party travel arrangements until you hold a ZFORB Travel Confirmation Letter, and you should not book flights or apply for a visa until you hold that Letter with confirmed dates. (f) Payment. You may pay in full or, where offered at checkout for your edition, currency and country, by 0% interest equal instalments with the minimum down payment shown at checkout, as set out in Clause 7 of the Terms of Use. Your payment details are processed and held securely by our authorised payment partners, and you can remove a saved card any time under Account → Payment methods. Where you turn on Auto-Pay, your instalments are collected on their due dates under the mandate you approve, with a reminder 24 hours before each one, and you can pause or cancel it at any time in your account; otherwise nothing is charged without your authorisation. Overdue amounts follow Clause 8A. (g) Cooling-off and cancellation. Cooling-off and cancellation follow Clauses 7 and 8. An international holiday for which a ZFORB Travel Confirmation Letter has been issued counts as a booking made using your Membership benefits for the purposes of those Clauses. (h) No automatic renewal. A Passport edition does not renew automatically; any renewal is a new enrolment that you choose to make. (i) Disputes and changes. Governing law, jurisdiction and dispute resolution for a Passport edition follow Section 13 of the Terms of Use, and nothing in this Clause limits your statutory rights as a consumer. ZFORB publishes the version of these terms in force with its effective date, and each purchase is governed by the version in force when it is made, as set out in Section 1 of the Terms of Use.
You may cancel a Membership within 7 days of the purchase date, until 23:59 on the seventh calendar day in your local time, provided no Membership benefit has been used. Where the law of the country you live in gives you a longer period to cancel a contract made at a distance, that longer period applies; for customers in the United Kingdom and the European Union or European Economic Area it is 14 days. The refund equals the amount received toward your Membership entitlement less a fixed cancellation charge; the Membership service fee, the GST on it and the payment gateway charge are also retained. The fixed cancellation charge is ₹5,000 for a Membership priced in Indian rupees, AED 500 for one priced in UAE dirhams and USD 100 for one priced in US dollars; it includes GST and never exceeds 10% of the Membership price, and for a Membership paid in instalments the cap is measured against the Membership price, not the down payment. A Membership counts as used once any booking has been made with it, any night consumed, any reward points spent or any Membership offer or privilege claimed; promotional points credited automatically at activation are withdrawn on cancellation and do not count as use. Once used, the cooling-off cancellation is no longer available. To cancel within the cooling-off period, give written notice to ZFORB's Concierge team (concierge@zforb.com). Cancellation requests made after the cooling-off period are subject to the cancellation terms set out in Clause 8 below.
After the cooling-off period, the Membership price is non-refundable. You may cancel your Membership at any time. Cancelling stops future annual fees; your current paid Membership year stays active and is non-refundable. An Annual Service Fee that is not paid when due is never refunded or waived by a cancellation: it suspends the Membership as set out in Clause 4 and in Section 7A of the Terms of Use.
Late fees on overdue instalments and the annual service fee apply as set out in the Terms of Use (Clause 7A) and the Payment & Refund Policy (Schedule of Charges); grace periods and current rates are shown in your member portal. Sustained default; forfeiture. If your instalments remain in continuous default for six (6) months (measured from the due date of the oldest unpaid instalment), your Membership is liable to forfeiture. We will give you written notice of the impending forfeiture — including final notices at least 30, 15 and 7 days before the forfeiture date — at your registered email and on your account. On forfeiture: (a) the Membership and all its benefits, entitlements and included holidays terminate; (b) unpaid instalments cease to be payable; and (c) amounts already paid are retained by ZFORB as consideration for the Membership services made available and as agreed liquidated compensation for the sustained default, to the maximum extent permitted by law. Reinstatement. A forfeited Membership may, at ZFORB's discretion, be reinstated within ninety (90) days of forfeiture upon your written request and payment of all outstanding instalments and accrued late fees — no separate reinstatement fee applies — whereupon the Membership continues on its original terms. Reinstatement is not available after the reinstatement window closes.
Memberships are not automatically renewed upon expiry. Members receive a renewal notice ahead of their Membership end date. Renewal pricing is set at ZFORB's then-current prevailing rate for the applicable tier and tenure and is not guaranteed to match the original enrolment price. Members who wish to renew are encouraged to contact ZFORB's Concierge team no later than 60 days before their expiry date to discuss renewal options and avoid a lapse in benefits.
Each Membership comprises exactly one (1) Main Applicant and at most one (1) Co-Applicant, each registered by their full name exactly as it appears on their passport or national identity document. The Main Applicant is named at enrolment. One (1) Co-Applicant may be added at enrolment or at a later date by the Main Applicant, from the Member's ZFORB account or by written request to ZFORB's Concierge team (concierge@zforb.com). The Co-Applicant must be the spouse, registered domestic partner, or another primary household member designated by the Main Applicant. The Main Applicant is LOCKED to the Membership from enrolment, and the Co-Applicant is LOCKED to the Membership from the moment they are added, in accordance with ZFORB's Master Booking terms. Once added, the Co-Applicant remains permanently linked to that Membership for its full tenure and may not be substituted, replaced, or removed. The only exception is the death of the registered Co-Applicant: the Main Applicant may then request that ZFORB record a new Co-Applicant who meets the requirements of this Clause, on submission of the death certificate and the new Co-Applicant's identity document, and the Co-Applicant so recorded is locked to the Membership in the same way. Substitution of the Main Applicant after enrolment is permitted only with ZFORB's prior written approval, on submission of supporting documentation, and may attract a processing fee published by ZFORB from time to time. The Co-Applicant is locked to a single Membership and shall not be pooled, shared, or transferred across Memberships, products, or households. For any holiday booking placed under the Membership in entitlement mode (Membership, StayPass, Horizons, or combo-tour), at least one guest in the room party must be the Main Applicant or the Co-Applicant. This requirement applies to every entitlement-mode booking and is verified at the time of booking. Standalone cash bookings (such as a hotel-only booking or a standalone tour purchase placed outside any Membership entitlement) are not subject to this requirement. The Annual Entitlement is allocated to the Membership and is never allocated to, divided between, or duplicated for the Co-Applicant. Additional family members — including children, parents, siblings, and other accompanying guests — may travel as additional guests in the same room or party, provided that the Main Applicant or the Co-Applicant is one of the guests in the room party. ZFORB may vary the maximum number of Co-Applicants permitted from time to time at its sole discretion; any such variation will not be applied retroactively to existing Memberships and will be disclosed at the time of enrolment of new Memberships. Registered name corrections. The name registered on a Membership must match the traveller's passport or national identity document. If it was entered incorrectly, the Main Applicant may ask for it to be corrected from the Membership in the ZFORB account, with a copy of that document. A correction keeps the same traveller: the spelling, a title, the order of the names, a middle name shown on the document, a nickname replaced by the name on the passport, or a surname changed on marriage, supported by the marriage certificate, passport or gazette notice. One correction of each registered name is free within 30 days of purchase. After that, each correction carries the fee shown before the request is submitted, payable in the account under Payments. A correction takes effect once ZFORB approves it and any fee is paid; a fee paid for a request ZFORB declines is refunded. The same applies to the registered name of the Co-Applicant. A registered name cannot be changed to another person, and a Membership cannot be transferred by a name change.
(a) Indian residents. If you are a resident of India, your contract is with ZFORB International Private Limited and is governed by the laws of India. Any dispute arising out of or in connection with these Membership T&Cs shall first be referred to ZFORB's internal complaints process at legal@zforb.com (ZFORB will respond within fourteen working days). If the dispute is not resolved within thirty working days of your first written complaint, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated at New Delhi, before a sole arbitrator appointed by mutual consent (or, failing such appointment, by the Delhi International Arbitration Centre). The language of arbitration shall be English. The arbitral award shall be final and binding. Nothing in this clause prevents either party from seeking urgent interim relief from the courts at New Delhi. (b) All other residents. If you are not a resident of India, your contract is with ZFORB International FZCO and is governed by the laws of the Emirate of Dubai and the United Arab Emirates. Any dispute shall first be referred to ZFORB's internal complaints process at legal@zforb.com (ZFORB will respond within fourteen working days). If the dispute is not resolved within thirty working days, it shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules 2022, with its seat at the Dubai International Financial Centre (DIFC), before a sole arbitrator. The language of arbitration shall be English. The arbitral award shall be final and binding. Nothing in this clause prevents either party from seeking urgent interim relief from the courts of Dubai or the DIFC Courts. (c) Class and representative actions waived. To the maximum extent permitted by applicable law, each party waives any right to commence or participate in any class, collective, consolidated, or representative proceeding against the other. All disputes shall be resolved on an individual basis only. This waiver survives termination or expiry of these Membership T&Cs. (d) Survival. This clause and the parties' obligations under it survive termination, expiry, or rescission of these Membership T&Cs.
Apex Sovereign is issued in a numbered series limited to one hundred (100) Memberships worldwide. A number is assigned when your Membership is activated after your payment is received, in the order of activation, and is never reissued; if every number has been issued when your payment is received, your Membership is not activated and the amount paid is refunded in full to your original payment method. The price of Apex Sovereign is payable in full at checkout; ZFORB instalment plans are not available for it. Any equated instalment arrangement offered by your card-issuing bank at the time of payment is a matter between you and your bank. Membership nights of Apex Sovereign are redeemed first at hotels of the Sovereign Collection, a curated selection of properties that ZFORB may revise from time to time; the general hotel search remains open to you at member rates, and, wherever the Collection has no house, at the finest hotels available. Apex Sovereign is offered by invitation. An invitation is personal to the person it is addressed to, is valid for the period stated in it and may be withdrawn before it is accepted. In every other respect these Membership Terms & Conditions apply to Apex Sovereign without change, from the date Apex Sovereign opens for invitation.
For questions regarding these Membership Terms & Conditions: • General enquiries: concierge@zforb.com • Membership support: concierge@zforb.com • Legal & disputes: legal@zforb.com • Billing & refunds: billing@zforb.com • Privacy: privacy@zforb.com For current entity details (legal name, registered office, licence and tax registration), see the Terms of Use, Section C (Entities & Registered Details), at zforb.com/terms-of-use.