Stay at the world we keep for our own.

Two reasons. First, member rates are sourced from the travel trade — rates not publicly listed. Second, every membership year includes your chosen number of hotel nights, reserved for you for your full tenure, at the enrolment price you already paid. The Configurator above shows what your specific membership would cost.

Your savings depend on how many trips you take, the property quality you choose, and the rates the public pays for the same hotels. The Configurator above shows your one-time cost. The 'Find your tier' section above can point you to the right starting portfolio.

0% interest EMI applies to memberships billed in ₹ (India). Your membership is billed in US$, so it's settled in a single payment at checkout — no instalments, no stored card, no auto-debit. Members in India can spread the cost over 3 to 36 months by tenure, each instalment a normal payment with a reminder before it's due.

No. All bookings are made directly through the ZFORB website or app. Search, compare, and confirm in a few taps. Completely self-service.

Your Annual Entitlement resets at the start of each Membership year — consistent with premium industry practice. Unused nights do not automatically carry forward. As a goodwill gesture, ZFORB may at our sole discretion convert unused nights into Promo Reward Points at year-end. The current per-tier conversion rate is published in your account at /account/membership and at zforb.com/rewards/conversion.

Yes. Upgrade at any time. The cost is pro-rated against your remaining tenure — your start date is preserved, your unused entitlements move with you, and any in-flight EMI is regenerated against the new amount at your chosen new duration.

No. If a room is available on our platform, you can book it — regardless of season, holiday, or peak pricing.

Annual Service Fee. Paid from your second year onward to maintain benefits and refresh your nights — you pay it yourself or, with Auto-Pay on, it is collected on its due date under the mandate you approve, which you can pause or cancel any time. The amount appears on your plan in the Configurator above so you see it before you commit.

You have a 7-day cooling-off period from the purchase date, provided no Membership benefit has been used; the refund is set out in the Membership Terms. After the cooling-off period, refunds are governed by the Membership Terms and the Payment & Refund Policy.

Apex is available to purchase online at zforb.com/membership/apex, in full or in instalments. Apex Sovereign remains by invitation.

Yes. You can hold several Memberships, in any mix of tiers, and each one is a separate contract with its own membership number, named applicants, nights, payment schedule and Annual Service Fee. Benefits never pool across Memberships, and a payment due on one Membership never holds another. For more nights or higher-tier benefits on an existing Membership, an Upgrade preserves your tenure and entitlements, with the cost pro-rated against your remaining contract.

Member benefits — including Membership night redemptions, member rates, and StayPass redemptions — are not combinable with public coupons, promotional offers, or rewards-points discounts on the same booking. The Membership rate is already the member rate. Promotional offers apply to standard cash retail bookings only.

Because that's the product. Your Membership is a portfolio of nights at member rates across our entire network — not a running balance you spend down. The moment a page starts doing the arithmetic, a membership looks like a calculator instead of a portfolio. One number keeps it what it is. The Configurator above shows your number; the rest is yours to discover.

Standard members can book their first trip once they've paid enough towards their membership to open their first entitlement, with at least one Year-1 window available — the exact threshold depends on your plan and is shown in your account, and most members reach it early in their tenure. Booking number two and onwards needs the relevant Year-N entitlement window open and all dues current. APEX members can book on day one.