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Last updated: 19 October 2026
Effective 19 October 2026
Your contract for StayPass services is with ZFORB International Private Limited if you are a resident of India, and with ZFORB International FZCO (Dubai, UAE) in all other cases. References to "ZFORB", "we", "us", or "our" in these Terms mean the applicable contracting entity depending on your residency. The two entities are separate legal entities sharing the ZFORB brand and platform. For current entity details, see the Terms of Use, Section C (Entities & Registered Details), at zforb.com/terms-of-use.
ZFORB StayPass ("StayPass") is a prepaid hospitality product offered by ZFORB (through the contracting entity identified in Clause 1(a)). StayPass provides the purchaser with a defined number of hotel night credits ("Night Credits") for use within a specified validity period at eligible properties in the ZFORB network. StayPass is not a subscription, membership, investment, financial product, or timeshare. It is a one-time prepaid purchase of hospitality credits with a defined validity period and clear terms of use. By purchasing a StayPass, you acknowledge and agree to these Terms & Conditions in full.
• "Night Credit" — A single hotel room night entitlement, redeemable at any eligible property in the ZFORB network. • "Activation" — The moment of purchase completion, at which point Night Credits and any ZFORB Points included with the plan are immediately issued to the purchaser's ZFORB account. • "Validity Period" — The fixed duration from Activation during which Night Credits must be used. It varies by plan and is shown on the plan page at the time of purchase and in your order confirmation. • "Digital Delivery" — The instant issuance of Night Credits and any ZFORB Points included with the plan to the purchaser's ZFORB account upon successful payment. • "Account Issuance" — The process by which Night Credits become visible and usable in the purchaser's ZFORB app and website account. • "ZFORB Points" — Bonus reward points credited with a plan at Activation to the purchaser's single ZFORB Points balance, usable within the ZFORB Rewards Programme. • "Included Value" — The value of stay that one Night Credit covers under your plan, applied by ZFORB at checkout. • "Plan" — A StayPass plan offered at the time of purchase (currently LITE, CLASSIC, or PLUS).
Each StayPass plan carries its own number of Night Credits, Validity Period, Included Value, and any ZFORB Points credited with it. The plan details and the price, inclusive of applicable taxes, are as displayed on zforb.com/staypass and on the checkout screen at the time of your purchase, and that price and those details govern your purchase and appear in your order confirmation. Prices are shown in INR, AED, or USD according to your region. ZFORB may revise plan pricing, structure, and inclusions from time to time for future purchases; existing StayPass holders continue under the pricing and terms in force at the time of their purchase.
Full payment is required at the time of purchase. StayPass cannot be purchased on EMI, instalment, or deferred payment plans. Activation is immediate upon successful payment. There is no separate activation step — the act of completing payment constitutes activation. Night Credits and any ZFORB Points included with the plan are issued instantly to the purchaser's ZFORB account and are immediately visible in the ZFORB app and website. The purchaser must have a valid ZFORB account at the time of purchase. One StayPass plan is linked to one ZFORB account. Multiple StayPass plans may be purchased by the same account; each operates independently with its own validity period.
Upon successful payment, Night Credits and any ZFORB Points included with the plan are immediately issued and made available in the purchaser's ZFORB account. This instant Account Issuance constitutes the delivery of the StayPass product. The purchaser acknowledges that: • The StayPass product is delivered in full at the moment of Account Issuance. • ZFORB's obligation to deliver the product is fulfilled upon the Night Credits appearing in the purchaser's account. • The decision to use or not use the Night Credits within the Validity Period is entirely at the purchaser's discretion. • Non-utilisation of Night Credits does not constitute non-delivery of the product. This Digital Delivery model is consistent with globally recognised prepaid hospitality and credit-based product standards.
Each StayPass plan has a fixed Validity Period commencing from the date of Activation, as shown on the plan page at the time of purchase and in your order confirmation. Night Credits that are not used before the expiry of the Validity Period will expire automatically and permanently. Expired Night Credits: • Cannot be extended, renewed, or reactivated. • Cannot be carried over to a new StayPass or Membership. • Cannot be refunded, partially or fully. • Cannot be converted to ZFORB Points or any other form of credit. It is the purchaser's sole responsibility to use Night Credits within the Validity Period.
StayPass (Lite, Classic and Plus) is 100% non-refundable from the day of purchase. No cooling-off period applies: your Night Credits and any ZFORB Points included with the plan are available as soon as you pay. This applies except where the law of your country requires otherwise.
The StayPass purchase price is non-refundable under all circumstances, including but not limited to: • Unused or partially used Night Credits. • Change of travel plans or personal circumstances. • Inability to travel due to visa issues, health, or other personal reasons. • Dissatisfaction with available property inventory or rates. • Technical issues on third-party platforms (airlines, hotels, etc.). • Force majeure events affecting travel. The purchaser acknowledges that the non-refundable nature of StayPass is a fundamental term of purchase, and that Digital Delivery at the point of Activation constitutes full product delivery.
StayPass Night Credits are non-transferable. They cannot be: • Transferred, assigned, or gifted to any other person or ZFORB account. • Sold, resold, or traded on any platform or marketplace. • Used by anyone other than the registered account holder. Any attempt to transfer, sell, or share Night Credits will result in immediate cancellation of the StayPass without refund. ZFORB reserves the right to verify the identity of the person making a booking against the registered account holder.
Night Credits are redeemed by booking eligible properties through the ZFORB app or website. To use a Night Credit: • Search for properties on the ZFORB platform. • Select an eligible property and dates. • Choose "Use StayPass Credit" as the payment method at checkout. • One Night Credit covers one room night at a participating stay within your pass's Included Value. Where a selected stay exceeds that value, the difference is shown as a single add-on amount before you pay, and you choose whether to proceed. One room per date. One Night Credit covers one room for one night, and each StayPass booking covers a single room. Night Credits may not be combined to book more than one room for the same date, whether in one booking or across several bookings. These provisions apply to StayPasses purchased on or after 9 October 2026. All bookings are subject to real-time property availability. ZFORB does not guarantee availability at any specific property, location, or date. Night Credits may be split across multiple bookings, trips, destinations, and properties within the Validity Period. Annual blackout period. Night Credits cannot be used for any night from 15 December to 15 January (both dates inclusive) in any year, at any destination, and a stay that includes such a night cannot be booked with Night Credits. Strict validity. Night Credits must be used within the original Validity Period, subject to availability and the annual blackout period. The unavailability of a property, room or rate for your chosen destination or dates, including during the annual blackout period, does not entitle you to any extension of the Validity Period, a refund or other compensation. These provisions apply to StayPasses purchased on or after 12 October 2026. Booking modifications and cancellations of individual StayPass bookings are subject to the property-specific cancellation policy displayed at the time of booking. Night Credits on cancellation or no-show. Night Credits used for a confirmed booking are consumed when that booking is confirmed. They are not refunded or restored on a cancellation or no-show by the account holder, irrespective of the accommodation provider's cancellation terms or any refund the accommodation provider makes to ZFORB. Where a confirmed stay cannot be honoured for reasons attributable to ZFORB or the accommodation provider, ZFORB will arrange an equivalent stay or, where the account holder prefers or no equivalent stay is available, restore the Night Credits used for that booking to the account holder's account. Restored Night Credits keep the original Validity Period. Notwithstanding Clause 6, where Night Credits are restored under this paragraph and fewer than thirty (30) days of the Validity Period remain at the time of restoration, including where it has already ended, the restored Night Credits remain valid for thirty (30) days from the date of restoration, and their Validity Period is extended accordingly. These provisions apply to StayPasses purchased on or after 9 October 2026.
StayPass Night Credits can be used at participating properties within the ZFORB network across 190+ countries & territories, within your pass's Included Value as described in Clause 10. The properties available for any search depend on the destination, the dates, and real-time availability. Property ratings are based on industry-standard classifications and may vary by region. ZFORB does not independently verify or guarantee property star ratings. The availability of specific property types (city hotels, beach resorts, mountain retreats, heritage properties) varies by destination and season.
A StayPass plan may include bonus ZFORB Points, credited to your single ZFORB Points balance at Activation in the amount shown on the plan page at the time of purchase. ZFORB Points are subject to the Reward Points terms published at zforb.com/rewards/redemption and in the FAQs & Product Terms at zforb.com/more-faqs-product-terms. Key terms: • Points can be applied toward eligible hotel and Tour Package bookings; the amount you can apply on a booking is shown at checkout as a single amount before you pay. • Points have no cash value and cannot be exchanged for money. • ZFORB Points credited with your pass carry the validity shown in your account. • In the event of a Cooling-Off Period refund, ZFORB Points credited with the plan will be debited from the account.
StayPass Members who progress to a ZFORB Membership enjoy a streamlined onboarding experience, including guidance on Membership tiers through Atlas and our online tools, entirely at ZFORB's sole discretion. ZFORB does not offer any monetary credit, discount, rebate, or refund of StayPass fees toward the purchase of a Membership. Each ZFORB product — StayPass, Membership, Horizons, and Tour Packages — is priced and positioned independently, and the benefits of each are delivered in full at the point of purchase and do not transfer, merge, or convert across products.
To the maximum extent permitted by applicable law, ZFORB shall not be liable for: • Unused or expired Night Credits. • Hotel-specific service quality, amenities, or operational issues. • Force majeure events including natural disasters, pandemics, government restrictions, civil unrest, or travel advisories. • Travel restrictions imposed by any government or authority. • Inability to book due to real-time inventory constraints. • Technical issues with third-party service providers. • Exchange rate fluctuations affecting the value of the purchase. ZFORB's total aggregate liability in connection with a StayPass purchase shall not exceed the purchase price paid by the customer for that specific StayPass plan. This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise.
(a) Indian residents. If you are a resident of India, your contract is with ZFORB International Private Limited and is governed by the laws of India. Any dispute shall first be referred to ZFORB's internal complaints process at legal@zforb.com (ZFORB will respond within fourteen working days). If the dispute is not resolved within thirty working days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated at New Delhi, before a sole arbitrator appointed by mutual consent (or by the Delhi International Arbitration Centre failing such appointment). The language of arbitration shall be English. The arbitral award shall be final and binding. Nothing in this clause prevents urgent interim relief from the courts at New Delhi. (b) All other residents. If you are not a resident of India, your contract is with ZFORB International FZCO and is governed by the laws of the Emirate of Dubai and the UAE. Any dispute shall first be referred to ZFORB's internal complaints process at legal@zforb.com (ZFORB will respond within fourteen working days). If not resolved within thirty working days, it shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules 2022, with its seat at the Dubai International Financial Centre (DIFC), before a sole arbitrator. The language of arbitration shall be English. The arbitral award shall be final and binding. Nothing in this clause prevents urgent interim relief from the courts of Dubai or the DIFC Courts. (c) Class and representative actions waived. To the maximum extent permitted by applicable law, each party waives any right to commence or participate in any class, collective, consolidated, or representative proceeding against the other. All disputes shall be resolved on an individual basis only. (d) Survival. This clause survives termination or expiry of these Terms.
ZFORB may modify these Terms & Conditions from time to time. The version in force, with its effective date, is published on zforb.com and in the ZFORB app. Modifications apply to future StayPass purchases only. Existing StayPass holders are governed by the Terms & Conditions in effect at the time of their purchase for the duration of their Validity Period. Continued purchase of new StayPass plans after modifications constitutes acceptance of the updated terms.
For questions regarding these StayPass Terms & Conditions: • Legal: legal@zforb.com • Billing & refunds: billing@zforb.com • Concierge & bookings: concierge@zforb.com • Privacy: privacy@zforb.com • General support: concierge@zforb.com For current entity details (legal name, registered office, licence and tax registration), see the Terms of Use, Section C (Entities & Registered Details), at zforb.com/terms-of-use.