Frequently Asked Questions

You will receive an email acknowledgement of your payment straight away. Your booking is then Provisionally Reserved while availability is confirmed with the hotel and on-ground partners — standalone packages are confirmed within 72 hours, and your ZFORB Travel Confirmation Letter follows once secured.

Absolutely! While our curated packages are designed for the best experience, we can customise itineraries, upgrade hotels, add activities, or adjust meal plans. Write to us at concierge@zforb.com with your preferences. Custom packages may take 24-48 hours to prepare.

You can secure your booking with just 30% of the total amount where partial payment is available. The remaining balance is due before your travel date. This is great for planning holidays in advance — lock in today's price with a small upfront payment.

Yes! We handle group bookings for families, corporate teams, and friend groups. Group bookings may qualify for special pricing. Contact us at concierge@zforb.com for a customised group quote.

For peak seasons (December-January, summer holidays), booking 6-8 weeks ahead gives you the widest choice of dates and accommodation.

Our cancellation policy is based on how far in advance you cancel: 30+ days before travel gets a full refund (minus 5% processing fee), 15-29 days gets 50% refund, 7-14 days gets 25% refund, and less than 7 days or no-show is non-refundable. Check individual package terms for specifics.

Log into your account, go to My Bookings, and click "Request Cancellation" on the relevant booking. Alternatively, write to us at concierge@zforb.com to cancel.

Refunds are processed within 5-7 business days after cancellation approval. The amount reflects in your bank account within 7-14 business days depending on your bank and payment method.

Yes, date changes are possible subject to availability. Rescheduling requests made 15+ days before travel are usually accommodated at no extra cost. Write to us at concierge@zforb.com to check availability.

Our packages typically include hotel/resort accommodation, meal plans (breakfast, half-board, or full-board), sightseeing tours, guided experiences, and local transfers. The exact inclusions vary by package and are clearly listed on each package page. We focus on delivering the best on-ground experience — premium stays, curated meals, and memorable sightseeing.

No. ZFORB specialises in land-only packages — hotel stays, meals, sightseeing, and local transfers. This gives you the flexibility to book flights independently at the best rates for your departure city. Airport transfers (pickup and drop) may be included in certain packages — check the package details.

No. ZFORB does not process or arrange visa applications. It is the traveller's responsibility to obtain valid travel documents, passports, and visas for their chosen destination. We recommend checking the official embassy or consulate website for the latest visa requirements well before your travel date. Our destination guides include visa information to help you prepare.

No. We do not provide travel, health, or trip cancellation insurance. We strongly recommend that all travellers purchase appropriate travel insurance independently before their trip. Travel insurance can protect you against unforeseen events such as medical emergencies, trip cancellations, lost luggage, and flight delays.

We offer packages across the globe — Bali, Dubai, Maldives, Thailand, Singapore, Switzerland, Kashmir, Paris, Santorini, Japan, Turkey, Seychelles, Mauritius, Kenya, New Zealand, and many more. Our collection is constantly expanding with new destinations and experiences.

Children aged 2-11 years are charged at a reduced child rate (shown on each package page). Infants under 2 travel free in most cases. Child pricing varies by package and destination.

You will need a valid passport (with 6+ months validity), visa (if required), booking confirmation from ZFORB, and travel insurance (recommended). Specific requirements vary by destination — check our destination guides for details.

You earn reward points on the cash-paid portion of your tour bookings, credited after your trip is completed. You can also earn bonus points through our referral programme. Your points can then be redeemed as a discount against future eligible bookings.

Share your unique referral link with friends. When they sign up and book their first trip, you earn bonus reward points. There is no limit on how many friends you can refer.

We accept multiple secure payment methods. Indian customers (INR): UPI, debit/credit cards, net banking — powered by Cashfree. UAE and global customers (AED/USD): Visa, Mastercard, Apple Pay — powered by Stripe. All payments are processed through PCI-DSS compliant gateways with SSL encryption.

Absolutely. All payments are processed through Cashfree (India) and Stripe (international) — both are PCI-DSS compliant and use SSL/TLS encryption with 3-D Secure authentication. We never store your card details on our servers.

Yes! We support INR (Indian Rupee), AED (UAE Dirham), USD (US Dollar), EUR (Euro), GBP (British Pound), JPY (Japanese Yen), and CHF (Swiss Franc). The site automatically detects your region, or you can switch currency manually.

A payment receipt is emailed to you immediately after successful payment, and you can view it in your account dashboard. Your booking is Provisionally Reserved at this stage; your ZFORB Travel Confirmation Letter follows once the trip is confirmed (within 72 hours for standalone packages).

Throughout your trip you can write to us at concierge@zforb.com or on WhatsApp about any issue — hotel problems, transport delays, or emergencies. We respond as quickly as we can and will help arrange an alternative where needed.

We work directly with verified hotels and regularly audit quality. If your hotel does not match the description, contact us immediately and we will resolve it — including arranging an alternative if needed.

You can reach us through email at concierge@zforb.com, or via the contact form on our website. We reply in writing within 48–72 hours. For urgent matters during your trip, use the emergency contact provided in your booking confirmation.