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Last updated: 7 November 2026
Effective 7 November 2026
Your contract for Tour Package services is with ZFORB International Private Limited if you are a resident of India, and with ZFORB International FZCO (Dubai, UAE) in all other cases. References to "ZFORB", "we", "us", or "our" in these Tour T&Cs mean the applicable contracting entity depending on your residency. The two entities are separate legal entities sharing the ZFORB brand and platform. For current entity details, see the Terms of Use, Section C (Entities & Registered Details), at zforb.com/terms-of-use.
ZFORB Tour Packages ("Tour Packages" or "Tours") are curated travel experiences offered by ZFORB (through the contracting entity identified in Clause 1(a)) in partnership with verified operators and suppliers worldwide. By booking or purchasing a Tour Package through the ZFORB platform, you ("you", "your", or "the Customer") agree to be bound by these Tour Package Terms & Conditions ("Tour T&Cs"). These Tour T&Cs apply in addition to ZFORB's general Terms of Use, Privacy Policy, and Payment & Refund Policy. In the event of any conflict between these Tour T&Cs and the general Terms of Use, these Tour T&Cs shall prevail with respect to Tour Package bookings. All ZFORB Tour Packages are land-only destination services. ZFORB does not provide, arrange, advise on, or facilitate visa services, immigration services, passport services, air-ticketing, foreign employment, foreign-exchange services, or any guarantee of permission to travel to, enter, board, or remain in any country. You are solely responsible for your own passport, visa, immigration clearance, flights, travel insurance, foreign exchange, health requirements, transit permissions, and destination-entry requirements. ZFORB does not act as a travel agent for the purpose of arranging your travel abroad.
Tour Packages are not auto-booked at the time of purchase enquiry or payment. All Tour Package bookings require a backend approval process as described below. **Membership + Tour Combo Bookings:** If you are purchasing a Tour Package as a ZFORB Member (where your Membership includes or is being combined with a Tour Package), a minimum lead time of 30 (thirty) working days is required before your intended travel date. To initiate, you must submit a Service Request through the ZFORB portal. ZFORB's backend team will review and respond to your Service Request within 48 hours of submission. A tour voucher will be issued only upon explicit written approval from ZFORB's backend team. The 30 working days are counted from the date of ZFORB's written approval, not from the date of your initial Service Request. **Standalone Tour Bookings:** If you are purchasing a Tour Package without a Membership (or where the Tour is not part of a Membership package), ZFORB will confirm availability and issue a booking confirmation within 48 to 72 hours of your booking request or payment. If ZFORB is unable to fulfil the booking within this window, the amount paid is refunded in full. Approved refunds reflect in your original payment method within 30 working days; most arrive sooner.
Notwithstanding any payment made at the time of enquiry or checkout, you will not be charged by ZFORB for any third-party travel arrangements — including but not limited to flights, visas, travel insurance, or any other travel service — until you hold a valid ZFORB Travel Confirmation Letter. A ZFORB Travel Confirmation Letter is issued exclusively by ZFORB's backend team upon finalisation of your tour booking with our operator partners. No third-party arrangement (flight booking, visa processing, etc.) will be initiated or charged to your account without your explicit written consent and a confirmed Travel Confirmation Letter in your name. This clause is a material term of your booking agreement and is reflected at checkout and on the Service Request form.
Until a ZFORB Travel Confirmation Letter is issued, your tour booking status is "Provisionally Reserved." "Provisionally Reserved" means that your travel details have been received and are under review or confirmation with our operator partners. It does not constitute a confirmed booking and does not guarantee that third-party arrangements (flights, visas) have been made. Your booking moves to "Confirmed" status only after: (a) ZFORB has confirmed availability with our operator partners, (b) you have received a ZFORB Travel Confirmation Letter, and (c) any applicable payments beyond the initial enquiry have been authorised by you in writing. The term "Booked" or "Confirmed Booking" or any equivalent language shall not be used or interpreted to mean a completed tour arrangement until all three conditions above are met.
To allow ZFORB sufficient time to coordinate with our global operator network and issue a confirmed Travel Confirmation Letter before your travel date, the following minimum lead times apply: **Membership + Tour Combo:** A minimum of 30 (thirty) working days before your intended travel date. Service Requests submitted with less than 30 working days' notice may not be processed, at ZFORB's discretion. **Standalone Tour:** A minimum of 7 (seven) working days before your intended travel date is recommended to allow for operator confirmation. Bookings submitted with less notice may be subject to availability constraints and delayed confirmation. ZFORB strongly recommends submitting your Service Request or booking enquiry as early as possible, especially during peak travel seasons, public holidays, and special event periods.
All Tour Package prices are displayed in the selected currency and include applicable taxes unless otherwise stated. Prices are subject to real-time availability and may change without notice until the booking is confirmed. A confirmation of availability from ZFORB within the applicable confirmation window (48–72 hours for standalone tours; 48 hours after approval for Membership + Tour combos) locks the displayed price for your Tour Package. Your booking remains "Provisionally Reserved" under Clause 4 and moves to "Confirmed" only once your ZFORB Travel Confirmation Letter has been issued. Payments are processed through ZFORB's authorised payment partners: Cashfree Payments (for INR transactions) and Stripe (for international transactions). By making a payment, you agree to the payment terms set out by these partners. ZFORB is not responsible for any fees charged by your bank or card issuer.
You may cancel your Tour Package booking by writing to concierge@zforb.com. Unless your booking carries its own cancellation schedule, the following applies to a cancellation, counted from the departure date. A booking component of 15% of the package price is retained on every cancellation. • 60 days or more before departure: 85% of the package price is refunded. • 59 to 45 days: 70% is refunded. • 44 to 30 days: 50% is refunded. • 29 to 15 days: 25% is refunded. • 14 days or fewer: no refund. Peak departures: for a departure marked as peak when you book, the package price is retained in full on a cancellation made 30 days or fewer before departure. Booking-specific terms: where a supplier's schedule is stricter, or where you choose a lower non-refundable fare, the schedule for your booking is shown before you pay and applies in place of the schedule above. Stricter terms are never applied after you pay unless you accept them in the app or on the website. Approved refunds reflect in your original payment method within 30 working days; most arrive sooner.
In the event that ZFORB is unable to fulfil your Tour Package booking within the applicable confirmation window (48–72 hours for standalone tours; 48 hours after approval for Membership + Tour combos), ZFORB will: 1. Notify you in writing at the email or phone number associated with your booking. 2. Process a full refund of any amounts paid by you to ZFORB. Approved refunds reflect in your original payment method within 30 working days; most arrive sooner. 3. Provide a written explanation of the reason for non-fulfilment upon request. No cancellation fee or penalty will be charged to you in the event of non-fulfilment by ZFORB. ZFORB's liability in such cases is limited to the refund of amounts paid by you for the Tour Package. ZFORB may cancel any Tour Package booking by notice to you; every amount you paid to ZFORB for that package is then refunded in full.
Once your booking is confirmed and a Travel Confirmation Letter has been issued, any amendments to travel dates, traveller names, destination, or package inclusions must be requested in writing. Amendments are subject to availability and the policies of our operator partners. Some amendments — particularly to third-party booked services such as flights, visas, and attractions — may not be possible once booked, or may incur charges from the relevant third-party supplier. ZFORB will use reasonable efforts to accommodate amendment requests and will advise you of any applicable charges before implementing the amendment.
ZFORB shall not be liable for any failure or delay in performing its obligations under these Tour T&Cs where such failure or delay results from a Force Majeure Event. "Force Majeure Event" means any event beyond ZFORB's reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, government restrictions, travel advisories or bans, war, terrorism, civil unrest, strikes or industrial action, failure of third-party transportation providers, closures or restrictions at tourist sites or attractions, and any other event which ZFORB could not reasonably have anticipated or mitigated against. In the event of a Force Majeure Event affecting a confirmed or Provisionally Reserved booking, ZFORB will: (a) notify you as soon as reasonably practicable; (b) offer a credit voucher for future use of equivalent value if you are unable to travel; or (c) process a full refund if no alternative arrangement is possible. ZFORB's liability in Force Majeure situations is limited to the refund of amounts paid for the Tour Package.
To the maximum extent permitted by applicable law, ZFORB's total aggregate liability arising from or in connection with a Tour Package booking shall not exceed the total price paid by you for that specific Tour Package. ZFORB shall not be liable for: (a) third-party supplier failures or negligence; (b) personal injury or property damage during the tour that is the direct result of the operator's actions; (c) changes to tour itineraries due to weather, safety, or operational reasons made by the operator; (d) any indirect, incidental, special, or consequential loss; (e) failure by you to obtain necessary travel documents (passport, visa, vaccinations); or (f) force majeure events as described above. You are responsible for ensuring you hold valid travel documents and travel insurance for your destination.
ZFORB collects and processes your personal data — including name, contact details, travel preferences, and payment information — in accordance with its Privacy Policy and applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection. Your data is used solely for the purpose of processing your tour booking, coordinating with operator partners, issuing travel documents, and providing post-booking support. ZFORB will not share your personal data with third-party operators without your explicit consent, except as required to fulfil your booking. For full details on how we collect, use, and protect your data, please review our Privacy Policy at zforb.com/privacy-cookie-policy.
By booking a ZFORB Tour Package, you agree to: • Provide accurate, complete, and current information at the time of booking and Service Request. • Ensure all travellers named on the booking hold valid travel documents (passport with minimum 6 months' validity from the intended return date, visas where required, vaccinations where required). • Inform ZFORB of any pre-existing medical conditions, accessibility needs, or dietary requirements that may affect the tour, at the time of booking. • Treat all ZFORB personnel, operator staff, hotel staff, and fellow travellers with respect. Abusive behaviour will result in immediate termination of the booking without refund. • Comply with all laws and regulations of the destinations visited.
All content on the ZFORB platform relating to Tour Packages — including tour itineraries, destination descriptions, images, and maps — is the property of ZFORB International FZCO or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without prior written consent.
(a) Indian residents. If you are a resident of India, your contract is with ZFORB International Private Limited and is governed by the laws of India. Any dispute shall first be referred to ZFORB's internal complaints process at legal@zforb.com (ZFORB will respond within fourteen working days). If the dispute is not resolved within thirty working days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated at New Delhi, before a sole arbitrator appointed by mutual consent (or by the Delhi International Arbitration Centre failing such appointment). The language of arbitration shall be English. The arbitral award shall be final and binding. Nothing in this clause prevents urgent interim relief from the courts at New Delhi. (b) All other residents. If you are not a resident of India, your contract is with ZFORB International FZCO and is governed by the laws of the Emirate of Dubai and the UAE. Any dispute shall first be referred to ZFORB's internal complaints process at legal@zforb.com (ZFORB will respond within fourteen working days). If not resolved within thirty working days, it shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules 2022, with its seat at the Dubai International Financial Centre (DIFC), before a sole arbitrator. The language of arbitration shall be English. The arbitral award shall be final and binding. Nothing in this clause prevents urgent interim relief from the courts of Dubai or the DIFC Courts. (c) Class and representative actions waived. To the maximum extent permitted by applicable law, each party waives any right to commence or participate in any class, collective, consolidated, or representative proceeding against the other. All disputes shall be resolved on an individual basis only. (d) Survival. This clause survives termination or expiry of these Tour T&Cs.
ZFORB may modify these Tour Package Terms & Conditions from time to time. The version in force, with its effective date, is published on zforb.com and in the ZFORB app. Modifications apply to new bookings only. Customers with a confirmed or Provisionally Reserved booking are governed by the Tour T&Cs in effect at the time of their booking. Continued use of ZFORB's tour services after modifications constitutes acceptance of the updated terms.
For questions regarding these Tour Package Terms & Conditions or to submit a Service Request: • General enquiries: concierge@zforb.com • Tour bookings & support: concierge@zforb.com • Legal & disputes: legal@zforb.com • Billing & refunds: billing@zforb.com • Privacy: privacy@zforb.com For current entity details (legal name, registered office, licence and tax registration), see the Terms of Use, Section C (Entities & Registered Details), at zforb.com/terms-of-use.