StayPass FAQs

StayPass is a prepaid hotel night product. You purchase a set number of hotel night credits upfront at member rates, then use them at any eligible property in the ZFORB network within the validity period. A single payment covers the whole validity, and you choose when to start your next one.

StayPass is a single payment for a set number of nights with a defined validity period (2–9 months). Your nights are yours to use within the validity period. Your pass shows its expiry date in your account, and you can buy a new pass any time. Membership is a multi-year commitment (3, 5, or 10 years): every membership year includes your chosen number of hotel nights, reserved for you for your full tenure, with 5-star property access, richer rewards, and an Annual Service Fee from the second year onward — paid by you or, with Auto-Pay on, collected on its due date under the mandate you approve, which you can pause or cancel any time.

Travellers who want access to member hotel rates without a multi-year commitment. StayPass is a great way to experience the ZFORB network before deciding on a full Membership.

StayPass is a single payment with a fixed validity, and your nights are yours to use within it. Your pass shows its expiry date in your account, and you can buy a new pass any time.

Yes. You can purchase multiple StayPass plans. Each plan operates independently with its own night credits and validity period.

Three plans are available: LITE (4 nights, 2 months to use your 4 nights, ₹15,000, 1,000 Promo Points), CLASSIC (7 nights, 6 months to use your 7 nights, ₹35,000, 3,000 Promo Points), PLUS (10 nights, 9 months to use your 10 nights, ₹60,000, 5,000 Promo Points). Stays within your pass show “Covered”; others show one add-on amount.

Promo Points are bonus reward points issued instantly when you purchase a StayPass. LITE includes 1,000 points, CLASSIC includes 3,000 points, PLUS includes 5,000 points. These points can be used across the ZFORB ecosystem for hotel booking discounts and experiences.

No. StayPass requires full payment at the time of purchase. EMI and instalment options are available on ZFORB Membership plans.

We accept Visa, Mastercard, American Express, RuPay, UPI, and net banking for INR transactions. International payments are accepted in AED and USD. Your saved card is held securely by our certified payment partner; remove it any time under Account → Payment methods.

StayPass (Lite, Classic and Plus) is 100% non-refundable from the day of purchase. No cooling-off period applies: your Night Credits and any ZFORB Points included with the plan are available as soon as you pay. This applies except where the law of your country requires otherwise.

Search for hotels on the ZFORB app or website, select your property and dates, and choose "Use StayPass Credit" at checkout. One night credit equals one room night at an eligible property.

Yes. You can use your night credits across multiple bookings, trips, destinations, and properties. For example, use 2 nights in Goa, 3 in Dubai, and 2 in Bali — all from the same StayPass.

Yes. StayPass works across the entire ZFORB network — properties across 190+ countries & territories.

Every StayPass works across our global hotel network. Stays within your pass show “Covered”; others show one add-on amount — one clear number, shown before you book.

One, each year: StayPass stays are not available from 15 December to 15 January (both dates inclusive), at any destination. Every other date is open — any eligible property, subject to real-time availability.

Unused night credits expire at the end of your validity period. They cannot be extended, refunded, transferred, or converted to any other form of credit. It is your responsibility to use your credits within the validity period.

No. Validity periods are fixed and cannot be extended: LITE is 2 months, CLASSIC is 6 months, and PLUS is 9 months from the date of purchase. Validity is never extended because a property, room or date you want is unavailable, including during the annual blackout from 15 December to 15 January.

No. StayPass night credits are non-transferable. They are linked to your ZFORB account and cannot be gifted, sold, or assigned to another person or account.

You can progress from StayPass to a ZFORB Membership at any time — many of our Members do exactly that. Each product is priced independently, so your StayPass fee does not convert into a Membership credit; but you receive the full value of your StayPass (the night credits and Promo Points) regardless of whether you go on to purchase a Membership. Atlas can walk you through which Membership tier best matches your travel pattern.

The complete StayPass Terms & Conditions are available at zforb.com/staypass/terms. We recommend reading them in full before purchasing.